LatinKing
Clownfish Breeder
- Joined
- Sep 27, 2012
- Messages
- 954
- Reaction score
- 230
- Location
- Spring Hill, NPR
- What state or country do you live in
- Florida
Recently, my display stop working, the display was black. Also had a crack display as well, however the crack was prior and it worked fine with a cracked display. The black display was due to broken wired, chewed by my daughter's cat. I wasn't happy!
Anyhow, immediately contacted Neptune spoke to Jon, and explain my issue about the wired. He said the cost would be $35 If it was just the wired. Jon was very helpful I then filled a service ticket, received a RMA number with a link to pay the $35 I shipped the apex display to Neptune. In less then a week I received my display repaired. The wired was replaced new and surprising they also replaced the crack lens on the casing at no additional cost.
Neptune you guys are quick and assume. Great customer service Jon and Paul and the Neptune gang. Thank you
Anyhow, immediately contacted Neptune spoke to Jon, and explain my issue about the wired. He said the cost would be $35 If it was just the wired. Jon was very helpful I then filled a service ticket, received a RMA number with a link to pay the $35 I shipped the apex display to Neptune. In less then a week I received my display repaired. The wired was replaced new and surprising they also replaced the crack lens on the casing at no additional cost.
Neptune you guys are quick and assume. Great customer service Jon and Paul and the Neptune gang. Thank you
