Hello everyone,
So I have used the 1 Link and WAV pump since they came out, I have had mixed results overall. I am on my second set already, and 2 year ago they both failed , as well as the 1 link and they had to be re-purchased and replaced. in October, my WAV pumps stopped working again, I was able get one working and the other dead. Neptune systems had me send 1 WAV Pump in and the 1 Link, and what was strange is they had me cut the cable off the WAV pump , send them a photo and also send it in. The past week they told me pump is no good and the 1 Link needs a repair , and I asked them what is actually the issue with the pump and what needed a repair on the 1 link. I still have not received a response from Neptune Systems, and to be honest I am starting to lose faith in them as a company. Has anyone else had a similar experience or have advice on what to do?
So I have used the 1 Link and WAV pump since they came out, I have had mixed results overall. I am on my second set already, and 2 year ago they both failed , as well as the 1 link and they had to be re-purchased and replaced. in October, my WAV pumps stopped working again, I was able get one working and the other dead. Neptune systems had me send 1 WAV Pump in and the 1 Link, and what was strange is they had me cut the cable off the WAV pump , send them a photo and also send it in. The past week they told me pump is no good and the 1 Link needs a repair , and I asked them what is actually the issue with the pump and what needed a repair on the 1 link. I still have not received a response from Neptune Systems, and to be honest I am starting to lose faith in them as a company. Has anyone else had a similar experience or have advice on what to do?