Reef-Engineer
Active Member
On Feb 28th I paid $200 to get a refurbished trident sent to me to replace my unit which has become less precise. This is Neptune's recommendation using the Trident Service Program. I expected to receive a unit that week.
Fast forward two weeks and I had not heard anything after my payment went through. Contacted Neptune, despite their website saying the unit would ship "within 2 days" they said they are having stock issues and that there is a long backlog and I would get a unit when they have more stock and after they work to my place in the backlog. So basically who knows.
I told them to refund me and I would buy a service kit and do it myself, now no response from them. I imagine they are waiting for units to come back for return/repair and then they are refurbishing these to send to people like me, which is not a reliable supply chain at all.
This company fell a long way, Aperture acquisition has ruined them. Do not put faith in the Trident Service Program.
Fast forward two weeks and I had not heard anything after my payment went through. Contacted Neptune, despite their website saying the unit would ship "within 2 days" they said they are having stock issues and that there is a long backlog and I would get a unit when they have more stock and after they work to my place in the backlog. So basically who knows.
I told them to refund me and I would buy a service kit and do it myself, now no response from them. I imagine they are waiting for units to come back for return/repair and then they are refurbishing these to send to people like me, which is not a reliable supply chain at all.
This company fell a long way, Aperture acquisition has ruined them. Do not put faith in the Trident Service Program.
