No power to Apex

[Reefing102]

Hey guys, I need some help.

I have an Apex EL and just found it has no power. I do not have a separate power supply to test the base unit but when I pull up fusion I get the following errors.

Since my base unit is powered by the EB832, I think my EB 832 is what went bad.

I can unplug the 832 and plug it back in. I essentially get what I liken to a power flash. Everything (even stuff that isn’t “scheduled” to be on) turns on for about 1-2 seconds and then the whole thing “trips” and powers off.

The reset breaker isn’t “popped.” This whole unit is far outside of warranty so I haven’t contacted Neptune but does anyone have any thoughts? I’ve tried searching but didn’t find much unless I’m using the wrong terminology.

I think I first need to get a power supply for the base unit to see if that will power up. Anyone have an Amazon link for an auxiliary power supply?

 

[tzabor10]

Sounds like you might have too much plugged into the EB832. Try unplugging it and replacing some of the plugs.

 

[Reefing102]

I have everything (except my base unit, dos and wav) unplugged. When I plug it in, I can hear the unit “click on” and then a couple seconds later it “clicks off”.

I’ve tried a few different outlets with the same results.

 

[tzabor10]

It might be fried. Have you contacted Apex?

 

[Reefing102]

Not yet. I was seeing if there was a basic answer that might be the “easy fix”

 

[braaap]

Not yet. I was seeing if there was a basic answer that might be the “easy fix”

Does it say “intertek” on the back of the eb832? If it doesn’t then the power supply inside may have gone bad. It’s an easy and cheap fix. https://www.harrysaquatics.com/products/p/apex-eb832-12v-power-supply-repairupgrade-kit

 

[Reefing102]

Does it say “intertek” on the back of the eb832? If it doesn’t then the power supply inside may have gone bad. It’s an easy and cheap fix. https://www.harrysaquatics.com/products/p/apex-eb832-12v-power-supply-repairupgrade-kit

It does say intertek. Manufactured 10/2019

 

[Troylee]

Does it say “intertek” on the back of the eb832? If it doesn’t then the power supply inside may have gone bad. It’s an easy and cheap fix. https://www.harrysaquatics.com/products/p/apex-eb832-12v-power-supply-repairupgrade-kit

I figured the same thing this morning when he asked me.. I’ve repaired a few of these myself.. the relay is clicking on which is the internal power supply.. normally when it’s bad you get everything to light up but the relay won’t kick on and zero power comes out. Hence bad power supply. His eb832 won’t light up period but the relay kicks on and still not getting power out. I’m not sure what it is… even the circuit breaker bad it will light up and again no power out.

 

[braaap]

It does say intertek. Manufactured 10/2019

Then it’s not likely the supply.

 

[Reefing102]

Looks like Neptune support doesn’t open til 9 am pacific

 

[Reefing102]

Just plugged it back in…I got some rapid flashing from the bar and base unit but now it’s stopped again.

 

[Reefing102]

I figured it out and we are back up and running!

My Wav pump was shorting or overloading it somehow. I was getting ready to pull it to test on a direct outlet instead different outlets on the power strip. I don't know why but I left the EB 832 plugged in and began unplugging the other Neptune products. So I unplugged the DOS and nothing happened. The moment I unplugged my WAV it rebooted and is now working like it was, plugged the DOS and everything back in, and we are off to the races.

Thank you everyone for your help!

 

[ReefKeeperElite]

Does it say “intertek” on the back of the eb832? If it doesn’t then the power supply inside may have gone bad. It’s an easy and cheap fix. https://www.harrysaquatics.com/products/p/apex-eb832-12v-power-supply-repairupgrade-kit

I have an older EB832, says Intertek on the back, mfg date is 12/2018.
I had to replace it because it stopped powering up, yellow button does nothing.
When plugged in, no indicator lights turn on, no Neptune Logo light, nothing.
It does click every so often, so something is going on.
Is there a fix for this?

The above fix is does not address my issue because of this:

 

[ReefKeeperElite]

Don't see any immediate issues inside.
Maybe just a blown fuse?

 

[Troylee]

Don't see any immediate issues inside.
Maybe just a blown fuse?

I’m not sure but I’d guess it’s possibly the circuit breaker has failed as I had the same problem on one I repaired.maybe ask harry? I believe his name is harry aquatics in here who sells the meanwell drivers to repair the plugs not working. Yours is the updated version with a meanwell driver already.

 

[ReefKeeperElite]

I’m not sure but I’d guess it’s possibly the circuit breaker has failed as I had the same problem on one I repaired.maybe ask harry? I believe his name is harry aquatics in here who sells the meanwell drivers to repair the plugs not working. Yours is the updated version with a meanwell driver already.

I don't see him on this board. Do you know his handle? I did watch a bunch of videos by @_AV which got close to my issue. Like the D7 diode falling off which exactly matches my issue, so it was exciting for awhile, til I found my diode proudly soldered into place LOL. Anyway, maybe that is Harry?

 

[Troylee]

I don't see him on this board. Do you know his handle? I did watch a bunch of videos by @_AV which got close to my issue. Like the D7 diode falling off which exactly matches my issue, so it was exciting for awhile, til I found my diode proudly soldered into place LOL. Anyway, maybe that is Harry?

I thought it was Harry’s aquatics but it doesn’t pop up.. hmmmm I have a box from him with that name. Let me look around he has a black and white swirly thing avatar

 

[Troylee]

I don't see him on this board. Do you know his handle? I did watch a bunch of videos by @_AV which got close to my issue. Like the D7 diode falling off which exactly matches my issue, so it was exciting for awhile, til I found my diode proudly soldered into place LOL. Anyway, maybe that is Harry?

@TheHarold

 

[ReefKeeperElite]

@TheHarold

Thank you! @TheHarold would you have any thoughts on my issue? Symptoms are, when powered up, no LED indicator lights, no Neptune light, no fan. Just a couple of clicks. I looked inside and found nothing, no burn marks, no salt creep, actually looks pretty clean. Any help would be appreciated!

 

[Sisterlimonpot]

If you're handy with a voltmeter, then you can easily test the 12v psu for power.

If you're uncomfortable with doing that, then there are a few places you can send it to for repair.

My recommendation would be fix reef.

Mail-in Repair – FixReef

www.fixreef.com

@_AV