Noo-Psyche Orders & Info

[Joaoc]

Anyone know how to cancel a light order I ordered on the 2nd and still nothing the shop app just says freight

So I ordered mine on the 17th last month. It was on freight for a long time. I messaged zachb a few times but didn't get response untill the 30th. He said he was out of town and apologized. The light shipped from Wisconsin and was here in two days. I like the light so far.

Maybe you can message him and if he will respond.

 

[timm402]

New Member​

Hi do you know when the next shipment of lights will be. I placed an order last week but haven't gotten a shipment confirmation yet? My order # is 2734. I appreciate any help you can give.

Did you get your order yet

 

[timm402]

@ZachB can you check location of my order please #2767

 

[timm402]

So I ordered mine on the 17th last month. It was on freight for a long time. I messaged zachb a few times but didn't get response untill the 30th. He said he was out of town and apologized. The light shipped from Wisconsin and was here in two days. I like the light so far.

Maybe you can message him and if he will respond.

Thanks I have one but upgrading to bigger tank and I have everything for the tank but the second light

 

[Joaoc]

Thanks I have one but upgrading to bigger tank and I have everything for the tank but the second light

No problem. I was kinda frustrated as well. They light was delivered quickly once it shipped.

 

[nelsonator1982]

I placed a order earlier this week and haven't seen any movement what's the ETA on these Order #2795 thank you

 

[timm402]

I placed a order earlier this week and haven't seen any movement what's the ETA on these Order #2795 thank you

I got a response yesterday @Zach B was in an accident and is in the hospital I placed an order on the 2nd and still no light

 

[nelsonator1982]

I got a response yesterday @Zach B was in an accident and is in the hospital I placed an order on the 2nd and still no light

Hopefully no one was seriously injured thank you

 

[timm402]

Finally got email that mine was shipped only took 21 days to ship

 

[nelsonator1982]

Finally got email that mine was shipped only took 21 days to ship

i sent them a email asking to cancel my order but i haven't heard anything back? any way to get a hold of them other then the email listed on the page?

 

[timm402]

i sent them a email asking to cancel my order but i haven't heard anything back? any way to get a hold of them other then the email listed on the page?

I messaged them from the website they are not very responsive

 

[timm402]

Guess I was wrong and the wait continues
Last time doing business here

 

[exnisstech]

i sent them a email asking to cancel my order but i haven't heard anything back? any way to get a hold of them other then the email listed on the page?

They're a sponsers here so maybe send a dm or tag them in a public post seeking assistance?

 

[timm402]

They're a sponsers here so maybe send a dm or tag them in a public post seeking assistance?

I have tagged Zach B but he was in accident and is in hospital

 

[exnisstech]

I have tagged Zach B but he was in accident and is in hospital

Maybe tag or message @noopsyche since they are the company and the sponsers. Zach is the US distributor.

 

[nelsonator1982]

Maybe tag or message @noopsyche since they are the company and the sponsers. Zach is the US distributor.

I sent them a dm hopefully I get a response and don't have to go through PayPal for a charge back

 

[timm402]

I sent them a dm hopefully I get a response and don't have to go through PayPal for a charge back

I did too

 

[exnisstech]

I sent them a dm hopefully I get a response and don't have to go through PayPal for a charge back

I did too

Sorry to hear this is happening. They are such good lights for the price. I have six k7s and one as a spare.

 

[nelsonator1982]

Did the charge back option through PayPal a week and response is unacceptable

 

[timm402]

Did the charge back option through PayPal a week and response is unacceptable

The message I got on Sunday from there website said mine was shipped and would be here sometime this week one more day to go and I will be doing the same thing 24 days waiting