Not impressed at all with my recent order...

[TheOne]

So I recieved 5 fish today. They were delivered around 11am. I ordered 3 evansi anthias, a McCoscker's flasher wrasse and a diamond watchmen goby.

Two of the Evansi anthias were doa. One of them had a big chunk missing from its side like something had taken a bite out of it and the other was stiff as a board. I seriously doubt they were even alive when they were shipped out yesterday as when I went to look on the site they were out of stock.

The wrasse was floating on its side curled up and the other evansi was barely moving also.

After acclimating them the diamond watchmen goby seems to be acting normal but the other two are not looking well so far.

So to say I am really disappointed is an understatement. If this is the direction that petco, I mean live aquaria is headed then count me out.

Also the new policy is crap. You can only recieve store credit for doa fish. I mean really? I spent a couple of hundred dollars and sent the pictures of the doa fish as soon as they were delivered.

 

[LiveAquaria]

So I recieved 5 fish today. They were delivered around 11am. I ordered 3 evansi anthias, a McCoscker's flasher wrasse and a diamond watchmen goby.

Two of the Evansi anthias were doa. One of them had a big chunk missing from its side like something had taken a bite out of it and the other was stiff as a board. I seriously doubt they were even alive when they were shipped out yesterday as when I went to look on the site they were out of stock.

The wrasse was floating on its side curled up and the other evansi was barely moving also.

After acclimating them the diamond watchmen goby seems to be acting normal but the other two are not looking well so far.

So to say I am really disappointed is an understatement. If this is the direction that petco, I mean live aquaria is headed then count me out.

Also the new policy is crap. You can only recieve store credit for doa fish. I mean really? I spent a couple of hundred dollars and sent the pictures of the doa fish as soon as they were delivered.

We are truly sorry for your negative experience with LiveAquaria. We do appreciate the feedback and we do pass it along to help improve our process. Please feel free to contact one of our agents at 1-800-334-3699. Thank you.

 

[TheOne]

Here are the two doa. Unfortunately my 3 year old was with me and excited for the new additions until I had to take the pictures of the doa fish per live aquaria policy.

 

[TheOne]

The other thing is they will not let you use the store credit towards free shipping. So you have to spend the store credit plus another $149 to recieve free shipping.

Probably just dispute it with my CC. If I wanted dead fish I could just order sushi for alot less.

 

[Crabs McJones]

This thread has been moved to vendor feedback. Outside comments are not permitted. This is to keep a clean slate for @TheOne and @LiveAquaria to hopefully come to a resolution. You may, however, post a link to your own feedback in regards to the same vendor.

Thank you,

Crabs

 

[LiveAquaria]

Hello @TheOne. Thank you for your reply to our message. We will reach out to you today to discuss your concerns with your recent order.


Thank you,

LiveAquaria

 

[TheOne]

Update,

So the flasher wrasse was dead today. I had to take my rock work out to find it. I haven't seen the goby or evansi and I'm not tearing out 100 lbs of rock to find them.

I havent recieved any feedback or help from live aquaria either. I was told I would recieve a partial refund but still nothing....

 

[TheOne]

Here is a video of my tank. I WILL NOT be placing another order with Live Aquaria.

 

[TheOne]

I also would like to apologize on behalf of reef2reef for all of the posts that were deleted from other members who posted in this thread with similar experiences.

 

[LiveAquaria]

Update,

So the flasher wrasse was dead today. I had to take my rock work out to find it. I haven't seen the goby or evansi and I'm not tearing out 100 lbs of rock to find them.

I havent recieved any feedback or help from live aquaria either. I was told I would recieve a partial refund but still nothing....

@TheOne Very sorry to hear of the loss of the Flasher Wrasse. We will use this image and go ahead and process the credit of $42.79 to your customer file.
We apologize, however, we did try to call you regarding the loss of the Evansi Anthias x2, although unable to leave a voicemail. We followed up with an email on the 20th and explained that a refund in the amount of $64.18 was initiated, please note--visibility to this refund may take 3-5 business days.

 

[TheOne]

Update: This was disputed with paypal and decided in my favor. I will do business elsewhere from now on. Have a blessed day.