Orca/6255?

[Starter]

Rvitko: maybe you can help me out. I need to send in the Orca that is now broken, that is fine with me and will do it this week. The second part of my question to support was; what do I need to order to receive the upgraded brackets because I have 3 more Orca's, support went silent and I'm left with no answer. I just want to order the parts.

 

[rvitko Verified Sponsor]

How are you contacting them? Support in the app is no longer attended, if you are emailing [email protected] you should get an answer (note for US customers this email is for Europe, for US use [email protected])

 

[Starter]

I contacted support via WhatsApp. I will email them, that might work better.

 

[Starter]

Yeah, not sure what is going on. Send mail on 7e stating I want to buy brackets for the Orca, received a reply asking if I need them for a Orca....uhm yes that is what I want to order yes and then up to today no answer. For now I pulled all Orca's from the tank, used the magnets and increased pump intensity. I'm away for 2 weeks and don't want the bracket to break while I'm gone.