Order placed a month ago. Items not received.

Discussion in 'GHL Advanced Technology' started by HippieSmell, Dec 21, 2017.

  1. HippieSmell

    HippieSmell Active Member

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    I placed an order from GHL USA almost a month ago and have not received my order. A week after ordering I was told my items were not in stock and would be available in ten business days. That time has passed and now I'm not getting replies to my emails. So, now I have to resort to complaining online. Where's my order?

    This is not the first time I've ordered product from the GHL USA website, only to be told afterwards that the items are not in stock. This is not good practice.

    Great products. Supply chain needs work.
     
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  2. Marco@GHLUSA

    Marco@GHLUSA GHL Team R2R Supporter Platinum Sponsor

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    Please PM me, including your name and order number, and I’ll have a look at it, and see what’s going on.
     
    Last edited: Dec 21, 2017
    Zack K likes this.
  3. Rb9

    Rb9 Member

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    This response seems very sarcastic and isn’t a good look imo
     
    USMC 4 LIFE, WWIII, Tuffyyyyy and 2 others like this.
  4. Marco@GHLUSA

    Marco@GHLUSA GHL Team R2R Supporter Platinum Sponsor

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    I appreciate the feedback, wasn’t meant to be sarcastic.
    We’re always here to help.
     
  5. HippieSmell

    HippieSmell Active Member

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    Thank you for the quick quote before Marco edited his post. Indeed, not a good look.

    Uh-huh. Rings a bit hollow now. I sent emails through your website already. I shouldn't be shamed into not sending PMs before posting publicly. This behavior should be public, because it isn't the first time this has happened to me and I've only placed a handful of (and now likely last) orders with GHL USA.
     
  6. Marco@GHLUSA

    Marco@GHLUSA GHL Team R2R Supporter Platinum Sponsor

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    @HippieSmell
    I can certainly understand your frustration with the delay you’re experiencing with the order, especially if it’s not the first time.

    My comment wasn’t being sarcastic, my offer to help was and is genuine, though was written with some frustration after a long day - for that I do apologize.
    I’m in Eastern Time and the days leading up to the holidays have been long, and plagued with a household full of sicks.
    We’re quite accessible and available by PM, Email, Phone.

    I have no answer for you regarding why your email(s) was not returned, as I have no details to your info.
    If you could PM me with your details, I’d be happy to look into the situation, and see what’s going on. My offer stands, as we’re always wanting to make sure all of our customers are taken care of.

    Looking forward to helping you out.
    -marco
     
    Ditto, WWIII and cgdcinc like this.
  7. Swoody

    Swoody Active Member R2R Supporter Build Thread Contributor Partner Member 2018

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    Ok.... he apologized.... I don’t get the continued complaining.
     
    Zack K likes this.
  8. HippieSmell

    HippieSmell Active Member

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    I have the right to respond to a snarky and unprofessional response to my valid complaint.

    His apology is accepted, however. The holidays and sick kids is stressful.
     
    slief and WWIII like this.
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