Passive agressive email from BRS customer service representative.

[FinsNgills808]

I will say, based on many of your posts, BRS has a very loyal customer base. Which I know they deserve. But keep in mind my post was to ensure that it continues. If we don't continue to remind them when their customers are unhappy with their service and just blindly accept all their faults and poor customer service/experience we are only contributing to the problem and that will be the downfall of their business. There's a reason many good companies reach out after receiving support with a survey. It is to ensure they are providing the best customer service/experience, which any business owner knows is paramount to be successful. As customers we are not doing these businesses any favors if we harbor bad feelings, we must let them know and give them the opportunity to improve. Not letting them know is a disservice to all of their customers and to their business.

After each transaction with BRS I complete their survey, do you?