PMUP stops running needing FMM reboot

Discussion in 'Neptune Systems' started by Tastee, Jan 2, 2019.

  1. Tastee

    Tastee Active Member

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    Hi all, I have an ATK in my tank set up to run once a day to fill my RSR 250 stock ATO. Every month or so I am having a problem where I get an alarm due to the WHEN ON setting being exceeded. When this happens the PMUP does not appear to turn on when it should, and if I turn it on manually in Apex Fusion it does not run. I have to power cycle the FMM and it then starts running normally again.

    Does anyone else have this issue?

    I’m going to raise a support case with Neptune, would be helpful to know if anyone else has the problem I can mention when I raise the case.

    Thanks!
     

  2. vhuang168

    vhuang168 Active Member Platinum Sponsor

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    Post your code.
     
  3. Ramasule

    Ramasule Valuable Member

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    That's weird, mine has always restarted after I set it back to auto.
     
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  4. Tastee

    Tastee Active Member

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    Here is the code.

    [ATOPump]
    # Outlet for the ATO Pump connected to the FMM
    # No point trying to run this during a power outage as the PMUP is powered from mains power
    #
    Fallback OFF
    Set OFF
    If ATOLo OPEN Then ON
    If ATOHi CLOSED Then OFF
    When On > 020:00 Then OFF
    If Time 13:00 to 11:59 Then OFF
    If Outlet PowerOutage = ON then OFF
    Defer 000:10 Then ON
    Defer 000:04 Then OFF
    Min Time 120:00 Then OFF

    It runs fine for 6-8 weeks and then one day I have an alarm at ~12:20 due to the When On time being exceeded. The first time I tried turning it to manual ON but it still would not come on. I then went and checked the PMUP, took it apart to make sure it hadn’t jammed, set it to manual ON and it still wouldn’t run. I then rebooted the FMM and turned it to manual ON and it ran just fine, and ran fine on the automation the next day.

    The next 2 or 3 times it has happened I have just rebooted the FMM, and it started working again. It appears to be an FMM software issue not a hardware one.

    Thanks, Brad.
     
  5. Ohashimz

    Ohashimz Well-Known Member R2R Supporter

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    I am in the same boat. Have fmm connected to solniod valve and it look like the FMM keep getting locked at least once a day.
    Did some readings and I see same issue reported all over the forums including neptune forums where they stopped even addressing people.

    Anyone knows if this was addressed elsewhere?
     
  6. Ramasule

    Ramasule Valuable Member

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    Interesting
     
  7. vhuang168

    vhuang168 Active Member Platinum Sponsor

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    When it happens next, unplug the aquabus cable. Does the status light stay lit?
     
  8. Tastee

    Tastee Active Member

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    My issue hasn’t reoccurred yet. I’ll be sure to try unplugging the Aquabus cable as part of the troubleshooting I plan to do next time it occurs before I reboot the FMM and will post what I see. Assuming it happens again that is.
     
    slewrock1 likes this.
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