Popbloom RS90 wifi upgrade

[Miguel Castro]

Dear all.
seems there is a bug : after power outage, sometimes wifi module can not enter the reset mode.
I will update the result information after we analize the sending-back module.

I am very sorry for this.

would please if you find out that your module can not enter the reset mode.
1, please try it after some hours (maybe it is busy in global server)
2, reset your wifi router first and ensure your phone connect to the wifi router.
3, after 3 times, waiting 2-3 minutes.
4, if not enter the reset mode. take a short video to show problem and contact us.

we will ship you a new replacement FREE by the FAST way no matter warranty time.

During the shipping, you can power on and power off the light by hands.

From our records, the faut rate is far less then 0.1%.

I am very sorry for this again.

Hi Oliver! I know this is not my Thread but i purchased the popbloom rl90 model 3 months ago and had a power outage and i cant connect to the app. The light just runs at full intensity and doesnt ramp up or down. When i opened the light i saw that my model has the wifi chip soldered to the motherboard so there is no way of replacing it. I did all the steps mentioned on this thread but still didnt work. Can you help me pls? i really like the light and dont want to waste my money :(

 

[Oliver@DSunY]

--When i opened the light i saw that my model has the wifi chip soldered to the motherboard so there is no way of replacing it
Yes， we undate it to make it more solid.
============================================

Would you please send me the virtual ID and where are you ( your city) .
I will help you check the light status. attached pictures show how to do it.

 

[Oliver@DSunY]

 

[Oliver@DSunY]

Hi Oliver! I know this is not my Thread but i purchased the popbloom rl90 model 3 months ago and had a power outage and i cant connect to the app. The light just runs at full intensity and doesnt ramp up or down. When i opened the light i saw that my model has the wifi chip soldered to the motherboard so there is no way of replacing it. I did all the steps mentioned on this thread but still didnt work. Can you help me pls? i really like the light and dont want to waste my money :(

would please help send the virtual ID as the way in video.

yes, now the wifi module has soldered to the motherboard.

Not being able to connect to wifi does give us a headache, sometimes taking it apart and moving it around somewhere makes it better, other times it looks like everything is working fine, it just won't connect and then waits a day for it to automatically work again.


we improved the following:
1, soldered the wifi module to the motherboard.
2, Buy the service of light monitor from Tuya.

Your City help me select server (USA , Euro....)
The light virtual ID help me find out your light status.

Or you may send mail to me [email protected]


waiting for you.

 

[Djmac]

I’m interested if there are any updates on the faulty boards that were sent back, did the root cause of the issue ever get identified?

 

[Oliver@DSunY]

It is realy strange that I never got any one pcs board back until now. So, no any analyse on them

To help analyse the problem, we ask for Tuya to open the window for data records.
now we are able to see the records of the product. that is why I ask for virtual ID.

Aslo, now the module is soldered on the driver board.

BTW, there will be Beta test version for a new product we call RL180 after lunar new year holiday.
are you interesed in that ? I am happy to apply tester for you.

 

[Oliver@DSunY]

180W, Full spectrurm as 2*RL90 .
no deal pictures at this moment.

 

[Miguel Castro]

Hi Oliver! Sorry for the late reply! I had a busy week at my work! I work at a marine investigation facility and my fish got seek so i had to treat them and solve some tech problems :downcast-face-with-sweat:.

So i contacted also the aliexpress seller and they are gonna send me a new board with the wifi chip soldered. They asked too for my id but i couldnt give it to them because i disconnected my light from the app and couldnt reconnect again. BTW im from Portugal :beaming-face-with-smiling-eyes:.

Im afraid that this can happen again. I think the addition of a manual controller would be great for the cases when the light fails :crying-face:.

I should mention that i have a second popbloom rl90 light and its working fine.

 

[Oliver@DSunY]

it is OK，

Infact, there is a way to get ID when the app disconnected to the light.
the up attached video show how to do it. and the following picture also show it.

 

[Oliver@DSunY]

 

[Miguel Castro]

The problem is that i did a reset to the app and i cant find the old light anymore. If i knew this sooner i could have sent you my product id :crying-face:

 

[Oliver@DSunY]

Dear all ,


release a new product --shade of RL90. :)

https://www.aliexpress.com/item/1005007772322009.html

 

[Oliver@DSunY]

 

[Oliver@DSunY]

install guide

or scan the following

 

[Inamo]

@Oliver@DSunY
I am, and have been having, a repeated issue with my lights. I have gone through the Ebay store previously and ended up getting replacement Wifi boards. This would fix the issue for a while, but then another light would have an issue.

I have a total of six RL90's over my 300g. Every so often one will do its own thing. By this I mean it's lighting program will go crazy. The channel lines will be going all sorts of random directions, nothing like a . I'll try to remember to get a screenshot the next time it happens. Sometimes when this happens the light will be showing "offline" in the app, and sometimes if I switch the light program to another, and then back it will fix it. Problem is, this will only fix the issue for a day, two at most and it does it again. I have been having issues with my #1 light, and today #1 and #4 had the same issue. Fixed #1 by switching light programs, #4 had to be "removed and clear data" and readded in the app. I have tried both Smartlife and Tuya apps, both yield the same results. I have replaced three wifi cards so far. I don't remember which ones exactly, so I'm not sure if the two that are having issues now have had the cards replaced.

Any help would be greatly appreciated.

On a side note...
Other than this one specific issue, I love these lights, and my corals and anemone do as well. I have some LPS frags I had to rescue from a dying branch that are all the way down to the sand, about 32 inches down and they have recovered and tripled in size in less than 2 months.

 

[Oliver@DSunY]

I MUST try my best to help fix this for you. :)

please let us analyze the phenomenon
---six RL90, #1 and # 4 is "craze" , reset will fix
the program setting is as following
1, set in app.
2, send to server center, then there is a copy in server center
3, server send the program to light and sync the time.
4, light runs and report the operational status, syne time and status.
5, if offline, light runs base on it's internal time.
sync time is for group. the internal time is enough for runs it's program.

Please what do you mean "random" ?
I have solved a problem, the light is in Greece and runs not same as program, (he say random).
After checking the server's logs, it was found that it was the European center's time that did not match the local phone time. we report it to Tuya. after Tuya fix the time problem. light is run OK.
Infact, it is not "random", it is just "deley". Also I don't see this bug happening very often.

--I'll try to remember to get a screenshot the next time it happens.
Would please help send me the ID ([email protected])
the ID help me check the log in server when the random happen again.


-I have replaced three wifi cards so far. I don't remember which ones exactly, so I'm not sure if the two that are having issues now have had the cards replaced.
Please I guess the after-sale team help replace the Wifi driver boards ( wifi cards) is due to they want to help fast solve the problem.
But seems this problem is "sync problem" or router problem, at least, NOT hardware problem.

What is your advice base on the above analysis?

 

[Inamo]

I did have a problem with the #1 light being out of time sync before, deleting and re-adding seemed to fix it. This issue was a month or more ago, maybe more.

The issue I have had is the light will go crazy. The program will be some like the picture below. I edited a good picture to show the randomness it does. It does not follow any preprogramed, or custom settings. I'll get a screenshot when it does it again.

 

[Oliver@DSunY]

OK， waiting for the screen shot .

the ID please .

Also, please check the net.

 

[Inamo]

My #1 light is doing it's own thing already. WIFI check is fine, I can control it manually, but it is not following the groups program. I sent you the ID in a message.