Premium Aquatics customer service

  • Thread starter Thread starter dan987
  • Start date Start date
  • Tagged users Tagged users None

dan987

Community Member
View Badges
Joined
Feb 19, 2015
Messages
95
Reaction score
16
Location
Virginia
I'm building a nano reef tank and I ordered lighting from premium Aquatics. I ordered the discontinued CurrentUSA 30" t5ho for only $40! (Plus shipping)

Killer deal

When it arrived, it did not have any lamps. Without question, Premium Aquatics sent me 2 Reef Brite lamps. (Value of about $40)

So now, they have basically given me a free fixture.

When the lamps arrive I put them in and turn on the fixture.

Nothing.

The lamps would not light. After a little probing with my multimeter, I determined it must be the ballast.

Today I called Premium Aquatics again, spoke to the same person, and he refunded my money.

This is, without a doubt, the best customer service I've ever had. I would encourage everyone to order from them for this reason alone.

Now I just need to find a new ballast.
 
I agree with the great customer service from premium aquatics. They do charge a premium for their service :-).

So now you end up with a free set of not working light fixture and 2 reef Brite things?
 
You have insufficient privileges to reply here.

TOP 10 Trending Threads

ARE YOU READY TO CONFESS TO CRAZIEST, DUMBEST, FUNNIEST THING YOU’VE EVER DONE IN REEFING?

  • Yeah, I'll confess! (Share your story in the comments!)

    Votes: 26 61.9%
  • Nah, I'll keep mine a secret...(Don't be like that, share with the class!)

    Votes: 16 38.1%
Back
Top
Home
Post thread…
Market
What's new