Problem with SpectraPure RO/DI Unit

KrisReef · Dec 2, 2024

208reef said:
There is no water coming out of the product side on the membrane housing, so it can’t be the auto-shut off. Water on the product side is never even making it to the auto-shut off.

I emailed SpectraPure yesterday and no response. I’ll try calling them tomorrow.

The black valve needs to be open (in line) with the line to make water. Forgive me if it was turned for the photo. :thinking-face:

208reef · Dec 3, 2024

KrisReef said:
The black valve needs to be open (in line) with the line to make water. Forgive me if it was turned for the photo. :thinking-face:

According to the manual it's supposed to be closed during normal operation and open only to flush.

KrisReef · Dec 3, 2024

Ok, my bad.

KStatefan · Dec 3, 2024

208reef said:
Yes, exactly. Is it normal to have to remove a protective layer on the membrane to start using it? I didn't see one when I pulled it out, but it has been a long time since I've handled an RO membrane.

I have never seen one with a protective all the ones I have received from Spectrapure or Filmtec came in a bag.

Buckeye Hydro · Dec 3, 2024

Did you install your DI cartridge upside down? Big rubber gasket/washer needs to be at the top.

208reef · Dec 3, 2024

Buckeye Hydro said:
Did you install your DI cartridge upside down? Big rubber gasket/washer needs to be at the top.

Nope.

208reef · Dec 3, 2024

208reef · Dec 3, 2024

Finally resolved. The membrane that came with my unit is bad. This was confirmed by installing the membrane from my old SpectraPure RO/DI system, which resulted in normal water production. SpectraPure is sending me a new membrane! :)

Crabs McJones · Dec 3, 2024

208reef said:
Finally resolved. The membrane that came with my unit is bad. This was confirmed by installing the membrane from my old SpectraPure RO/DI system, which resulted in normal water production. SpectraPure is sending me a new membrane! :)

Sweet!