- Joined
- May 31, 2017
- Messages
- 1,930
- Reaction score
- 2,140
So......About 6 months go my touch went out. I posted on here to see if anyone had a solution.
I was told by Vinny to put in a ticket.
So.... I did that. I was told by support the touch display was bad, it's no longer made and there is nothing they can do for it.
I accepted that.
Into the future:
I found someone selling a brand new Touch in the box for $100.
I jumped on it cause i missed my touch.
Got it today. I replaced the display. Didn't work!
Hmmmm I thought. Changed the power supply.No good!
Ok, only thing left was the interface module.
Changed that and voila! Touch worked!
So.... What's my point you ask?
I put a ticket in. There was absolutely no trouble shooting procedure they asked me to do.
Point blank the display is bad.
The interface module could have been diagnosed and replaced as I'm sure that's a different manufacturer.
Maybe I'm wrong?
That's not great customer service to me.
I have two Mitras lz7's $1500
P4 with vortech control almost $1000
Mitras Lightbar with all the cables, etc $500
Ion director (which I've yet to see) $600
I'm invested in GHL and I expect better from them!
I was told by Vinny to put in a ticket.
So.... I did that. I was told by support the touch display was bad, it's no longer made and there is nothing they can do for it.
I accepted that.
Into the future:
I found someone selling a brand new Touch in the box for $100.
I jumped on it cause i missed my touch.
Got it today. I replaced the display. Didn't work!
Hmmmm I thought. Changed the power supply.No good!
Ok, only thing left was the interface module.
Changed that and voila! Touch worked!
So.... What's my point you ask?
I put a ticket in. There was absolutely no trouble shooting procedure they asked me to do.
Point blank the display is bad.
The interface module could have been diagnosed and replaced as I'm sure that's a different manufacturer.
Maybe I'm wrong?
That's not great customer service to me.
I have two Mitras lz7's $1500
P4 with vortech control almost $1000
Mitras Lightbar with all the cables, etc $500
Ion director (which I've yet to see) $600
I'm invested in GHL and I expect better from them!