In order to issue payment for my overflow, Custom Aquariums is asking me to sign a resolution that starts off with:
“Custom Aquariums realizes that though hole placement is within documented tolerances that the overflow ordered through Modular Marine does not work with the hole placement on the aquarium”......
Although they have agreed to pay for the overflow, I’m a little taken back in their unwillingness to admit fault.
Have any of you heard of a hole tolerance of 1/8” for a custom aquarium?
I responded asking where the “documented tolerance” is because I haven’t seen it nor did I sign anything of the sort.
I've heard of hole tolerances before working with Miracles but Derek told me just to have whatever overflow mailed to them and it would be installed 100% level. I decided to go a different route but I feel tolerances are pretty standard across the board. Not that it's an acceptable excuse by any means on there part.