I'm going to lead with I am prone to hysterics. Not the drive my car through the local 7-Eleven when they are out of Mad Dog 20/20, or raging at kids riding their bikes through the trailer park at 9 pm. Just if I notice something and I can't talk myself out of it, I will not sleep, eat, or think about anything else until enough people slap the crud out of me.
I need opinions here if I am being hysterical like my Mee Maw when she lost her casino ticket paper after winning $75 on Wheel of Fortune. She only has two hands, one for her Vantage slim menthol and one for her bacardi coke, no wonder she dropped it. Or if I have a legit concern.
I am not trying to blast a company either. I will however name them.
Ordered a SC aquarium in November. Took a while to set up, then took a little longer to test fill. The aquarium came very well shipped and it looked great. I noticed the silicone on the inside wasn't uniform on the back wall but thought nothing of it. We did a test fill this last weekend and when I was testing the lights I noticed that I could see the edge of the bottom pane of glass. I snapped a few photos. Then immediately emptied the tank. So what at first was just thinner silicone on the inside was now a space where you can see the edge of the bottom pane. I took as many photos as I could and passed them on to Steve at SC Aquariums. He wrote back the next day asking for more photos from the front of the aquarium when the spot is actually the back but I obliged. Which is of course difficult. My arms hardly reach, the reflection of the glass, the fact it's inside the aquarium and he is asking for photos through the front glass outside the aquarium, lighting, you get it. I got up on a stool and was able to touch that edge and follow it with my finger to the internal overflow. It's not a rough glass, but the glass isn't uniform and is actually wavy, could be the glass edge is wavy could be the silicone I am feeling, honestly hard to say.
At this time Steve writes back and says that everything is OK and the silicone is fine and to look for bubbles. So I write back explaining I am not convinced and actually really worried and if he would help put my mind at ease. Like a good neighbor State Farm is there, is the last thing I want. He sends two photos of SC Aquariums that were swapped with bad silicone. All of them the front or side panes, super easy to spot. I write back and explain that the back is painted black the bottom is on the stand, I will never have warning if it will fail and asked what I can do to give him more evidence so he can see what I am talking about. I wrote a separate email stating I would have to save all the info and if we needed to in the future when it fails I will use it to get compensation. Yeah yeah I mean sue. Ugh. Then I asked him I you sure you want to say this is OK, because it looks bad from here, I just need more than, look for bubbles.
To this he ghosted me. No response.
I am told that the real silicone is in between the glass and the stuff inside is just cosmetic.
So you all tell me I am being a crazy Karen so I can get on with my life will you? This "defect" is inside the tank, bottom pane where it meets the back glass.
I need opinions here if I am being hysterical like my Mee Maw when she lost her casino ticket paper after winning $75 on Wheel of Fortune. She only has two hands, one for her Vantage slim menthol and one for her bacardi coke, no wonder she dropped it. Or if I have a legit concern.
I am not trying to blast a company either. I will however name them.
Ordered a SC aquarium in November. Took a while to set up, then took a little longer to test fill. The aquarium came very well shipped and it looked great. I noticed the silicone on the inside wasn't uniform on the back wall but thought nothing of it. We did a test fill this last weekend and when I was testing the lights I noticed that I could see the edge of the bottom pane of glass. I snapped a few photos. Then immediately emptied the tank. So what at first was just thinner silicone on the inside was now a space where you can see the edge of the bottom pane. I took as many photos as I could and passed them on to Steve at SC Aquariums. He wrote back the next day asking for more photos from the front of the aquarium when the spot is actually the back but I obliged. Which is of course difficult. My arms hardly reach, the reflection of the glass, the fact it's inside the aquarium and he is asking for photos through the front glass outside the aquarium, lighting, you get it. I got up on a stool and was able to touch that edge and follow it with my finger to the internal overflow. It's not a rough glass, but the glass isn't uniform and is actually wavy, could be the glass edge is wavy could be the silicone I am feeling, honestly hard to say.
At this time Steve writes back and says that everything is OK and the silicone is fine and to look for bubbles. So I write back explaining I am not convinced and actually really worried and if he would help put my mind at ease. Like a good neighbor State Farm is there, is the last thing I want. He sends two photos of SC Aquariums that were swapped with bad silicone. All of them the front or side panes, super easy to spot. I write back and explain that the back is painted black the bottom is on the stand, I will never have warning if it will fail and asked what I can do to give him more evidence so he can see what I am talking about. I wrote a separate email stating I would have to save all the info and if we needed to in the future when it fails I will use it to get compensation. Yeah yeah I mean sue. Ugh. Then I asked him I you sure you want to say this is OK, because it looks bad from here, I just need more than, look for bubbles.
To this he ghosted me. No response.
I am told that the real silicone is in between the glass and the stuff inside is just cosmetic.
So you all tell me I am being a crazy Karen so I can get on with my life will you? This "defect" is inside the tank, bottom pane where it meets the back glass.
