Radion XR30 G6 Schedule/Time Error

[oc.reefer]

Hello everyone,

So I recently got 2 XR30 G6 Pro's and I am regretting my decision. Everyday my schedule keeps changing because the time in the Mobius app changes by itself.

Yesterday, for example, I had set my lights to close at 11pm. I return home at 2:30 am to find one of the lights is still one. When I checked the time in the app it was already 12am and the light did not shut off.

The day before was the same issue, lights were suppose to go off at 11 pm but they did not, when I checked the app the time was couple of hours behind.

Do any of had this issue and did you manage to fix it?

How come ecotech has not fixed this issue? A light that costs a 1000 dollars should not be having such issues.

PS. I tried to set the time manually in the app but it still changes by itself.

 

[Mwatts12]

Hello everyone,

So I recently got 2 XR30 G6 Pro's and I am regretting my decision. Everyday my schedule keeps changing because the time in the Mobius app changes by itself.

Yesterday, for example, I had set my lights to close at 11pm. I return home at 2:30 am to find one of the lights is still one. When I checked the time in the app it was already 12am and the light did not shut off.

The day before was the same issue, lights were suppose to go off at 11 pm but they did not, when I checked the app the time was couple of hours behind.

Do any of had this issue and did you manage to fix it?

How come ecotech has not fixed this issue? A light that costs a 1000 dollars should not be having such issues.

PS. I tried to set the time manually in the app but it still changes by itself.

I used to have similar issues with the app.

Each time I reached out they would have me delete the program and re connect. I had to do this a few times and now it’s been quite some time with any issues.

 

[oc.reefer]

I used to have similar issues with the app.

Each time I reached out they would have me delete the program and re connect. I had to do this a few times and now it’s been quite some time with any issues.

By program you mean the Mobius app right? So you just deleted it, reinstalled and reconnected the lights?

 

[Mwatts12]

Swipe left on devices to delete them.

Then allow them to re connect. I hope that makes sense.

It’s a delete of saved devices on the app and re install / connection of them

 

[hoffmeyerz]

I was having a similar time issue after the change to daylight savings time. I kept having to go in the app and reset it to current time.
I unplugged my lights and left them for a couple minutes then plugged them back in. Basically a hard reset, everything's been fine since.