The lady at customer service is very nice but their shipping warehouse in California is sub par. They will likely take care of any issue you have but just be prepared for your order to be off.
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They are like Spirit airlines of fish storesNGL, I'm surprised most of you are outraged at the $10 packing fee, and not the fact that you have to pay $9 to get shipping insurance.
I ordered juvenile very small tangs and received 4 inch fish. And THEY are the ones that asked me to pull out a ruler and take pictures.
We are aware of this thread, thank you! Fortunately or unfortunately, forums and threads can take on a life of their own... we prefer to engage with customers on a personal, one-to-one level. We have updated our Ordering Information page to include information about the $9.99 Packaging Charge.
Thank you fishy business for your post and clarification as I have not until now seen the inclusion for fee.. You have accepted and acknowledged in a great manner and I am in hopes that this can be better accepted and not have an impact on future sales as your prices are good and sizes are in most cases as described.We are aware of this thread, thank you! Fortunately or unfortunately, forums and threads can take on a life of their own... we prefer to engage with customers on a personal, one-to-one level. We have updated our Ordering Information page to include information about the $9.99 Packaging Charge.
We will always listen to constructive criticism and strive to improve our products, services, and offerings every day. We also stand by our products and our employees, who are doing their best to provide the best customer service possible.