Really Fishybusiness a “Packing Charge”

[Gonzo74]

The lady at customer service is very nice but their shipping warehouse in California is sub par. They will likely take care of any issue you have but just be prepared for your order to be off.

 

[Medic58]

NGL, I'm surprised most of you are outraged at the $10 packing fee, and not the fact that you have to pay $9 to get shipping insurance.

They are like Spirit airlines of fish stores

 

[BantyRooster97]

@FishyBusinessAq

 

[jsvand5]

I ordered juvenile very small tangs and received 4 inch fish. And THEY are the ones that asked me to pull out a ruler and take pictures.

The fish are drop shipped. They never saw your fish. That is likely why they asked for a pic.

 

[AquaLocker]

@FishyBusinessAq

We are aware of this thread, thank you! Fortunately or unfortunately, forums and threads can take on a life of their own... we prefer to engage with customers on a personal, one-to-one level. We have updated our Ordering Information page to include information about the $9.99 Packaging Charge.

We will always listen to constructive criticism and strive to improve our products, services, and offerings every day. We also stand by our products and our employees, who are doing their best to provide the best customer service possible.

 

[vetteguy53081]

Fishy Business is a sponsor. I wonder if , rather than ranting if we as a group could appeal for a waiver or discount (using group code) when we order from them? In turn, they would recognize the support they are receiving from R2R

 

[vetteguy53081]

We are aware of this thread, thank you! Fortunately or unfortunately, forums and threads can take on a life of their own... we prefer to engage with customers on a personal, one-to-one level. We have updated our Ordering Information page to include information about the $9.99 Packaging Charge.

We will always listen to constructive criticism and strive to improve our products, services, and offerings every day. We also stand by our products and our employees, who are doing their best to provide the best customer service possible.

Thank you fishy business for your post and clarification as I have not until now seen the inclusion for fee.. You have accepted and acknowledged in a great manner and I am in hopes that this can be better accepted and not have an impact on future sales as your prices are good and sizes are in most cases as described.

 

[BantyRooster97]

@FishyBusinessAq thanks for the reply, I personally have heard nothing but good things about you guys.