Recent Order Very Poor Experience

_sludgefactory

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I just wanted to give a heads up if you are looking at LA for livestock. I just receive an order yesterday from them. First I saw that they have seriously downgrade their packaging. Instead of the normal thick walled styrofoam cooler, my order arrived in a insulted foil bag. Everything was ice cold. Mind you, the box fee was still applied and was the same as it has always been.

I unpacked everything and I had 1 bag that was empty, it had water in it, but no coral. Then one of the other bags had 2 corals inside. A trachy and a lobo. The lobo is now slowly dying. It has tissue on it but the mouths are gaping and it looks like its just a matter of time now.

I've been shopping with LA for like 15 years now, including not even 6 months ago and its never been like this. I'm still waiting to hear back from them.

This was pure laziness and cheaping out the customer. I get things are more expensive but I would have rather paid more for the box fee than have a really nice looking lobo slowly dying in my tank.
 

LiveAquaria

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@_sludgefactory Good morning. We sincerely apologize for your dissatisfaction with your recent order. We are working with different packaging in an effort to be more eco friendly and any feedback on this is important to us. Please send us a PM so we can work towards a resolution.
 

mfinn

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@_sludgefactory . We are working with different packaging in an effort to be more eco friendly and any feedback on this is important to us.
This cheap bag you are using is not working. Using a few air pillows to stabilize the corals inside isn't working.
In both my last 2 orders the bags weren't sealed. Corals died.
LA and DD used to be a great company, but recent efforts to cut costs ( you say to be eco friendly, I say BS) have really affected your products..
 
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_sludgefactory

_sludgefactory

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I've already emailed you. I am not starting a conversation chain in another location. I have replied to that email response twice. I filed a dispute with PayPal a few minutes ago.
 

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_sludgefactory

_sludgefactory

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What do you think the chances are of this coming back? The trachy that was in the bag with it is fine. This was such a good looking coral before your packer decided to kill it.
 

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zheka757

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I will say this, I had great experience with live aquaria for many years, I have stopped doing business with them due to price/live stock increase, (around the time when free shipping for order over $100) is it became cheaper or close to same at local stores. but I also understand their side of business as well.
 

aznreef99

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I ordered fishes from them once and never again. They gave me the smallest i have ever seen. More then half died in QT within 3 days. They were able to give store credit for my next order. You guys can keep the credit as I will never order from u again.
 
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