Hello everyone,
I know everyone is trying hard these days to make a living but this just frustrates me to no end. I dont normally add fish to my setup because the stock i have, ive had for many years. But this year I wanted to add some smaller fish because many of my fish a large. I selected the online store Reef Beauties out of California for these new fish.
I place 3 rather large orders. First order was for a couple Blotched Anithias. One died. They were awesome about the warranty but only offered store credit. Its a hassle but ok. So I ordered replacement fish and some more. Same thing happened only this time they died in shipping because lack of water in the bags. I attributed this to trying to save weight with shipping and voiced this concern. I also said I was having problems with the first dieing after acclimatazation that same night. This shop's communication is email only - no phone calls - but they did listen and offered another warranty. So I placed a third, large, order with them. Same fish die off problem, but this time I simply voiced my frustration and said Im not interested in the warrenty. Ill just eat the money lost and chalk this up to a bad experiece...
What prompts me to post this is now Im loosing some of my VERY old fish to some mystery disease? Is this their falt? I dont know but I've had these fish forever - some are 10yrs plus. It seems linked to me, and this is why I dont have new additions. I should have known better but.... Heck I dont even try to add new coral for this very reason!
Anyway, be careful out there people. You dont know what shops are doing out there, and it seems people push product out the door regardless of condition to pay bills. We end up paying the price but with a "waranty."
PS, fish acclimatization is spot on. An hour in the tank for temp, two hours with slit in bag for salinity, and then into an individeal holding box so other fish can get used to them. They are in the box for 3 days and then they're released at night.
I know everyone is trying hard these days to make a living but this just frustrates me to no end. I dont normally add fish to my setup because the stock i have, ive had for many years. But this year I wanted to add some smaller fish because many of my fish a large. I selected the online store Reef Beauties out of California for these new fish.
I place 3 rather large orders. First order was for a couple Blotched Anithias. One died. They were awesome about the warranty but only offered store credit. Its a hassle but ok. So I ordered replacement fish and some more. Same thing happened only this time they died in shipping because lack of water in the bags. I attributed this to trying to save weight with shipping and voiced this concern. I also said I was having problems with the first dieing after acclimatazation that same night. This shop's communication is email only - no phone calls - but they did listen and offered another warranty. So I placed a third, large, order with them. Same fish die off problem, but this time I simply voiced my frustration and said Im not interested in the warrenty. Ill just eat the money lost and chalk this up to a bad experiece...
What prompts me to post this is now Im loosing some of my VERY old fish to some mystery disease? Is this their falt? I dont know but I've had these fish forever - some are 10yrs plus. It seems linked to me, and this is why I dont have new additions. I should have known better but.... Heck I dont even try to add new coral for this very reason!
Anyway, be careful out there people. You dont know what shops are doing out there, and it seems people push product out the door regardless of condition to pay bills. We end up paying the price but with a "waranty."
PS, fish acclimatization is spot on. An hour in the tank for temp, two hours with slit in bag for salinity, and then into an individeal holding box so other fish can get used to them. They are in the box for 3 days and then they're released at night.
