I don't normally post negatively about manufactures , however reef factory have drove me warn others of the terrible company they are.
I have spent thousands on reef factory products purchasing almost its entire product range.
If the products are not breaking down every other month , the smart reef app if far from safe. It just doesn't work.
I have had 3 level keepers that keep failing, the 230v output sticks, even without a demand from the floats dumping RO water into my tank crashing my salinity multiple times. They are now refusing to replace my unit under warranty.
Non of the products work if you loose Internet, iv had multiple WiFi outages for weeks at a time , actions become obsolete, no way of controlling any of the equipment. KH Keeper or dosing pumps would not run to there programmed dosing unless they have Internet connection.
I purchased a 5G router , impossible to change the WiFi without resetting the devices to there factory setting , many of the products would not connect to any other network after factory reset.
Non of the calibration solutions reeffactory provide work, iv sourced many other solutions, which provide accurate readings.
Interference on PH probes , you can't have any power cables near or move the probe without it giving false readings , so you calibrate the probe using other solutions not RF, all good , if you move the cable to the probe a few mm then it jumps all of the place and doesn't settle again. For example it will jump from 8.2 to 8.9 and stay there. This includes the probe on the KH keeper.
Level sesnor take ages to react to any action set up in the smart app, I use the level sesnor to switch off my slimmer for example when on feed mode to prevent my Skimmer overflowing as sump level rises , takes about 5min for the smart app to recognise the float is hight before it switches my smart power devices.
The KH keeper is far from accurate, but manageable using the offset , I test with my hannah marine tester everytime I changed the reagent and add an offset , not ideal for such an expensive product.
The light units are designed poorly and have alot of light spill, like no other lighting unit iv seen before , I had to design an build shades , which many on R2R are aware of that I have shared my STL file on.
The build quality of all the products are poor in my opinion, especially the dosing pumps.
Reef factory charge more for there products than any other manufacturer, but the truth is they are just homemade arduino devices with a heavy price tag.
The only products I have from reef factory that I don't have issues with is the TDS meter and thermo controller.
To top all this off , I have been trying to purchase a few smart testers to go with my KH keeper , however your local fish store now has to order through whats app , they read the messages and just ignore them. So my LFS has now stopped selling RF products.
I'm not even going to get started on the new smart app from RF, if tbey had any sense they should chnage back to the previous version that had alot of issues but miles better than the current update.
Hope this helps people make a decision before purchasing any RF product and make the same mistake I have.
Reeffactory you know how to contact me , still waiting on faulty replacement level keeper (4th unit) and not had any responses to my emails sent months ago with issues of products accuracy, calibration issues, WiFi issues , etc , etc , etc
I have spent thousands on reef factory products purchasing almost its entire product range.
If the products are not breaking down every other month , the smart reef app if far from safe. It just doesn't work.
I have had 3 level keepers that keep failing, the 230v output sticks, even without a demand from the floats dumping RO water into my tank crashing my salinity multiple times. They are now refusing to replace my unit under warranty.
Non of the products work if you loose Internet, iv had multiple WiFi outages for weeks at a time , actions become obsolete, no way of controlling any of the equipment. KH Keeper or dosing pumps would not run to there programmed dosing unless they have Internet connection.
I purchased a 5G router , impossible to change the WiFi without resetting the devices to there factory setting , many of the products would not connect to any other network after factory reset.
Non of the calibration solutions reeffactory provide work, iv sourced many other solutions, which provide accurate readings.
Interference on PH probes , you can't have any power cables near or move the probe without it giving false readings , so you calibrate the probe using other solutions not RF, all good , if you move the cable to the probe a few mm then it jumps all of the place and doesn't settle again. For example it will jump from 8.2 to 8.9 and stay there. This includes the probe on the KH keeper.
Level sesnor take ages to react to any action set up in the smart app, I use the level sesnor to switch off my slimmer for example when on feed mode to prevent my Skimmer overflowing as sump level rises , takes about 5min for the smart app to recognise the float is hight before it switches my smart power devices.
The KH keeper is far from accurate, but manageable using the offset , I test with my hannah marine tester everytime I changed the reagent and add an offset , not ideal for such an expensive product.
The light units are designed poorly and have alot of light spill, like no other lighting unit iv seen before , I had to design an build shades , which many on R2R are aware of that I have shared my STL file on.
The build quality of all the products are poor in my opinion, especially the dosing pumps.
Reef factory charge more for there products than any other manufacturer, but the truth is they are just homemade arduino devices with a heavy price tag.
The only products I have from reef factory that I don't have issues with is the TDS meter and thermo controller.
To top all this off , I have been trying to purchase a few smart testers to go with my KH keeper , however your local fish store now has to order through whats app , they read the messages and just ignore them. So my LFS has now stopped selling RF products.
I'm not even going to get started on the new smart app from RF, if tbey had any sense they should chnage back to the previous version that had alot of issues but miles better than the current update.
Hope this helps people make a decision before purchasing any RF product and make the same mistake I have.
Reeffactory you know how to contact me , still waiting on faulty replacement level keeper (4th unit) and not had any responses to my emails sent months ago with issues of products accuracy, calibration issues, WiFi issues , etc , etc , etc
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