Hold on everyone. I got an email last week about offer of $100 off for being an "early adopter" or reef bot. HOWEVER the 'fine print' : $899 but have to supply my own reagents (*API reagent needed for Nitrate , API is not that accurate) ; only selling to USA but no distributor here.
ONLY WARRANTY FOR 30 DAYS!! REALLY! Must not have a lot of confidence in new machine. Since being an "early adopter" there still might be some "bugs & needed fixes" ( which means no matter what you say you have not thoroughly tested it) - which means early adopters are the BETA testers. If you decide you don't want it or needs 'fixing' you have to ship it all the way back to Beirut, Lebanon!!. Plus shipping here is only thru DHL which is a pretty expensive shipper. NOW, don't get me wrong I think it's a great concept but if you really are serious about finding a market in US : 1. More beta testing to get more "bugs & fixes" done. 2. need at least a 12 MONTH warranty. 3. need a US distributor to send machine to if needs repair. IMO
Hello @Johnny M ,
To answer all your above questions. Yes, you would need to buy your own reagents as the ReefBot is sold alone with an accessory kit. However, 3rd party reagents should be bought separately (based on customer preference). We are working on releasing new brands of reagents for various parameters. Therefore, Nitrate will have other brands than API.
30 days warranty only applies for shipping due to our logistics partners for refund of device. The ReefBot has a 1 year warranty policy.
In regards to being an early adopter. The devices have been beta tested for 2 years. Most of the bugs and fixes are already ironed out. We might face some minor issues that we will be working on fixing whenever encountered. We are providing technical support 24/7 from Lebanon. If the device has any major hardware issue that cannot be fixed remotely, we will make sure the issue is handled on case by case basis.
Happy Reefing!
