Reefs 2 Go

[GCamp13]

I have seen bad reviews for Reefs2Go on different forums and just wanted to post my experience. I have made multiple orders from them and always got good deals and my frags arrived on time and in good shape. My last order, I had some frags that were DOA. With no hassle, Reefs2Go reshipped my order. Friday before Labor Day, UPS choose not to leave the shipment because the box was wet. Evidently, moisture from the cold packs dampened the box. Obviously Tuesday everything would be dead so they returned to Reefs2Go. Even though it was a UPS mistake, Reefs2Go again replaced the order and it arrived today and looks great in my tank already. I feel like they went above and beyond customer service expectations so I wanted to share my appreciation.

 

[crbise65]

reefs2go have never done me wrong even when it wasn't their fault.

 

[markkazdad]

Hmmm, when I had problems with DOAs they only agreed to make it right if I took down a negative review I had written on another forum.

 

[RicordeaMadness]

Yea they didn't ship half the corals I ordered and refused to answer any of my emails and just put me on hold every time I called , got my credit card company to give me a refund and they only contacted me after I left a review on The better business Bureau. This was about a year ago. Never buying again.

 

[sureal00]

First 3 orders were bad.Everything was DOA.Only stuff I order is pods and clean up crews.