I just called EcoTech yesterday to report my 3 Broken lens covers. Today I received a tracking number for this Saturday delivery for the replacement lens. Even thought it's a pain to have to do this they were very prompt on my fix.
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They are supposed to be I haven't open the package yet. The wife has me painting.Are the new lense covers re-engineered?
Thank you for pointing this out. I just checked mine and they all have the same issue at every Hex screw. Time to open another ETM ticket.I just emailed Ecotech this morning for this issue. Thanks to you all for posting here to check the bottom around the screws. I noticed the popping sound too. I thought the light was just breaking in from a figurative standpoint. Turns out it was literally breaking in... there are tiny cracks around the screws.
Yeah, I just replaced the bottom today. The new part has something like a small rubber washer around the screws. I was closely listening for any popping/creaking sounds and haven’t heard anything yet. I’ll be keeping a close eye on it over the next few days...They claim they added a piece similar to a “washer” so the plastic doesn’t flex when the screw is tightened.
Interesting because I had contacted ETM since March and haven’t gotten any replacement yet. ETM customer service have drop the ball on my claim.I just emailed Ecotech this morning for this issue. Thanks to you all for posting here to check the bottom around the screws. I noticed the popping sound too. I thought the light was just breaking in from a figurative standpoint. Turns out it was literally breaking in... there are tiny cracks around the screws.
Did you email [email protected]? I emailed them and they got back to me within one business day. They had me all set by the second business day after my email. Good luck @Lunardogz that sucks that you haven’t heard back yet. Hopefully you can get that sorted out soon.Interesting because I had contacted ETM since March and haven’t gotten any replacement yet. ETM customer service have drop the ball on my claim.
Yes, I had done all that when this pandemic started. At the time ETM couldn’t ship anything out due to state mandate shutdown. Customer service sent an requested email to the parts department during that time, but nothing was sent out til now. I’ve just sent ETM another email right now to see what is the hold up.Did you email [email protected]? I emailed them and they got back to me within one business day. They had me all set by the second business day after my email. Good luck @Lunardogz that sucks that you haven’t heard back yet. Hopefully you can get that sorted out soon.