Still nothing from Planet.
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Very crappy of planet and or your seller. The reason why the 15 day unseen damage clause ups there is because some times things like this happen I'd be calling my credit card company and or bank and canceling or fighting the charges. Hope this works out for you miracles built my aquarium and there's a long bubble in the seam and they already started building me a new tank I can't imagine going through what you are. Also If anyone for those companies wants to chime in i signed off 2 weeks ago but I just noticed the issue I had. Best customer service I've ever recieved for anything period is from miracles aquariums.
Anyone reading this I hope thinks twice about this company where he's having trouble to many others out there.
Well I hope this goes well for you man but it's still total bs that they are treating you like a criminal
When a tank is dropped off by freight I know first hand that they aren't going to sit there and wait for you to go over the entire thing for an hour that's why you have a few days to notice anything that may be wrong with it that isn't initially visible when your first looking at the tank.
It seemed to me based on there response that they were saying you lied and it's not there problem. That you broke it moving it. If every company took that attitude I imagine shipping wouldn't exist because some things are hard to see on initial inspection. Couple that with them saying it cost more to get better quality work I'm **** at them for that statement. Never thought I'd here that from a custom tank company that charges triple what a standard tank is. So what's the Etta cost for there new truck because the tank they sent you wasn't quality compared to a marineland tank from the pics you took.
Let's hope they do a good job for you this time. Hate to reefers have problems ever. Especially when it's an issue like this