Review - Hydros WaveEngine |WIFI CONTROLLER

[Maxwell51]

DO NOT BUY! I bought a 4K Gyro with a WaveEngine controller and couldn’t even use the product. Upon plugging it in, you have zero control over the flow rate. I wanted to turn down the flow, which requires installing an app to do so, but upon setting up the app, I discovered that my product was already registered and I was unable to use it.
I was told to contact the company, but they said they were unable to help me with the issue and that I must contact the previous owner and ask them to delete it from their account. I bought it new from Amazon and there is no previous owner.
I am shocked that I can’t even use the product because it was registered to someone else, and this issue is apparently unfixable.

Avoid this company like the plague.

 

[JeffB418]

Did you reach out to [email protected]? Sounds like someone returned the product after registering it and the amazon seller resold it.

 

[Maxwell51]

Yeah reached out via email. Didn't get a response so thought I mise well call them. When I called them they refused to help me so I freaked out a bit. Although the issue was fixed after via email. As of this moment the company has fixed the issue and I now have access to the controller. Was attempting to remove post but realized i can not. With the issue resolved the pumps have worked great so far, UI is a bit clunky but I really just set it up once and don't mess with the current unless I need too, so not a big deal.

 

[Mebbid]

How long did it take them to fix the issue?

 

[MNtadpole]

If you bought it new on Amazon, why not just return it for a new one?

Hydros devices are locked to a single account at a time. Used devices must be unregistered by the original purchaser prior to a buyer being able to register and use the device. I get that it’s frustrating not being able to use the device since it’s clearly been registered before.

Your only option would be to work with tech support which is done through email and scheduled call backs.

I have a handful of Hydros devices and they’ve been great to have! There is a great FB group setup for Hydros to get all sorts of help from the community.