Rusalty

[mward]

Has anyone had problems with Rusalty orders or Fabian directly on customer service ?,,, I have made many purchases in the past and all seemed normal but on this occasion I ran into a few problems. First there was a shipping issue which isn't they're fault, although I was also shorted 2 shrimp. I sent a email telling them and this was the reply ...

 

[sde1500]

Knee jerk reaction is woah. But it’s only one side. What’s the email you sent them?

 

[TerraFerma]

Haven't had any issues like that - wow. But the last couple shipments of pods/shrimp I've gotten seemed a little light compared to the stated quantity.

 

[WVNed]

I ordered 200 shrimp and got 135. I was asked if I could actually count that high when I got a reply to my email.

There are other people to buy from.

 

[TerraFerma]

I ordered 200 shrimp and got 135. I was asked if I could actually count that high when I got a reply to my email.

There are other people to buy from.

You have another decent source for feeder shrimp?

 

[mward]

dang sorry to hear WVNed, I figured I couldn't be the only one ...

 

[WVNed]

https://www.ebay.com/itm/250-Live-F...319006?hash=item4697e8ad1e:g:-roAAOSwjC9ZhnOE
https://www.ebay.com/itm/302661623670
https://www.livebrineshrimp.com/product-category/freshwater-feeders/#amount

I just got 500 from the second link and have used the first one several times. I have bought fish from the 3rd one but not shrimp.
I get 300 guppies and 250-500 shrimp every few months.

 

[rhostam]

You have another decent source for feeder shrimp?

Even if he didn't, I certainly wouldn't pay money to a vendor with that kind of attitude.

In the context of the original post, even *if* the OP was rude and belligerent in prior exchanges, it doesn't make much sense to reply in such an unprofessional manner. It would be best to politely decline their inquiry and cut them off as a customer.

I often think of situations where I might tell a customer to frack off, but it just doesn't make for good business unless you're pandering to a specific type of customer.

I'm building a new tank presently and I have a shopping list of macroalgae and whips I want from Rusalty. These exchanges make me think twice about doing business with them or referring them to others with similar needs.

 

[WVNed]

If you dump a big bag of shrimp in a 5 gallon white bucket and take a picture they aren't hard to count.

"Oh we always send a lot of extra ones over what you order."
I expect a lot of people don't count them.
If there had been 182 I probably wouldn't have said anything either. I never did get the missing ones sent.


Recently I ordered 300 feeder guppies and received 300 ghost shrimp from a different company. I emailed them and they promptly sent the guppies. There are good people to deal with out there.

I am pretty sure all the animals are drop shipped from a few places in Florida anyway. The place I just got the shrimp instead of guppies doesnt even have shrimp for sale on their website. It was a mistake at the farm.

 

[mward]

To be clear, I ordered 15 jumbo peppermint shrimp for a aptasia issue. It wasn't hard to count to 13 ... lol

 

[bestfishes]

Hes been totally non responsive in communications when I reach out. They boxed two separate orders as one and charged me twice for shipping which I didnt appreciate much. This site has some cool things but also some I would call controversial. (wild caught reef octos, flame scallops, mystery shrimp, horseshoe crabs, etc). Stick with pods and food, dont need anything after the order and you will be ok ordering from here. Dont expect much on the service or communication side.

 

[Crabby48]

I’m glad I didn’t order. They wanted $59 to ship a few amphipods. I don’t think so

 

[goettemm]

I'll pile on. I placed an order last week as I have an anglerfish arriving today. Yesterday, I received an email saying the order status had changed to "refunded". I emailed them at "[email protected]", the email I received the message from and it bounced. Not a good vibe!

Mike

 

[TrottingReef]

I have placed numerous orders with them in the past but seeing that email and the comments from other users I do not think I will place any orders with them again. I will not support business that treat their customers like that. Really disappointed here more so since was the only place I found to get good feeder shrimp.

 

[ohana888]

anyone order from them lately?

 

[TrottingReef]

I have been buying from other sellers since this post.

 

[lpahlman]

anyone order from them lately?

I have and 5 day delay and didn’t receive my pods. Reshipped, delayed again and still no pods. You can still buy them on the website but you won’t receive them. I’m about to call the credit card company and complain. It’s been 2 weeks and two deliveries and I can’t get anyone to tell me when the pods will be delivered.

 

[Fijiblue]

Same here...ordered a week ago. Two sent emails...no responses, no pods

 

[Poriferabob]

I also have had less than pleasant interactions with this seller. It always seems to come down to misrepresenting counts.

 

[Labtek53]

Has anyone had problems with Rusalty orders or Fabian directly on customer service ?,,, I have made many purchases in the past and all seemed normal but on this occasion I ran into a few problems. First there was a shipping issue which isn't they're fault, although I was also shorted 2 shrimp. I sent a email telling them and this was the reply ...