I totally get what you're saying but that type of behavior from a customer service rep is unprofessional and if they react that way to upset customers they made a poor career choice. This was my first email to themSorry you feel that way unfortunately that's the way things happen sometimes, I don't have anything close to that experience so I can't say the same. I also feel like all these places look through customer purchase history and make a judgment call based a little off that as well, so sometimes it's a bad business call to lose money for someone they aren't making any money from or enough money from over an extended amount of time, thats just business, plus alot of people have a sense of entitlement in their complaints that just rub customer service people wrong so they may not be recieved the same way when someone is polite, not that this is fair to said person but it's completely understandable, this is an American company and people are free to go take their business to Walmart if they so choose. Luckily there's tons of saltwater aquarium type stores locally and online to suit everyone's needs!
#my opinions
My order of Fritz marine mix was delivered today and to my surprise it was not delivered in the original manufacturer's box. The bag of salt had been removed from the Fritz box and put in a clear trash bag and a plain brown shipping box along with the packing slip, and crudely taped shut. Is this a new shipping policy or was it done by FedEx in transit?
I checked the bag that Fritz packages the salt in and it doesn't appear to have been compromised, but the re-usable zip tie they close the bag with doesn't look to be cinched as tightly as it should be, making me wonder if the bag was opened.
If this is the way you're shipping the salt now, it makes me uneasy. If FedEx damaged the original box in transit, they shouldn't have delivered it in the condition they did. That would also make it the second time they completely botched my salt delivery from you in less than a year. After the last time I started buying my salt locally, but I recently decided to try you again because your prices are better. If the reboxing was done by you then I will trust the salt and use it; if not, then I have no assurance the the bag wasn't opened and possibly contaminated.
I didn't think I was being demanding or entitled, but I could be wrong. and even for the 3 months that I was buying my salt locally I continued to buy other goods from them. I guess it just stings after so long as a loyal and enthusiastic customer.