- Joined
- Feb 8, 2020
- Messages
- 9
- Reaction score
- 15
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My experience was pretty much the same as yours. Showed up broken. Only way I got a reply back, was when I disputed the charges through PayPal.I own SB reef, and I've moved them to my 220 fowlr. I won't own another. Grows coral, does it's job, but customer service is non existent. If you ever need to order a part, or get help, good luck. It's so spotty. Had a light ordered 2 times by my lfs that never actually showed up. Firs time damaged, after waiting a month, second time never showed up after a month it was "too damaged to deliver" ordered hydras for just a little more $$$
Check out Noopsyche, everyone I've heard from is happy with theirs. I'm planning on getting some for my upcoming upgrade.
Noopsyche | Aquarium Specialty
LED lighting for aquariums. Learn more & shop online for the best in aquarium products & marine livestock.www.aquariumspecialty.com
They haven't per say, they just don't seem to care much lately for customer service, or retaining customers. I'll run my 3 downstairs on my fowlr until they die, then I'll just buy a strip light.From what I heard SB has gone under, so even if warranty was transferable it wouldnt matter if company is dead. If you are going to get 150G soon, decide which light fixtures you want to use over it. Then buy same one for 75G that you currently have and add more of them when time comes to upgrade.
AFAICT they order everything from China.. I suspect there are supply chain interruptions ATM..They haven't per say, they just don't seem to care much lately for customer service, or retaining customers. I'll run my 3 downstairs on my fowlr until they die, then I'll just buy a strip light.
They are. Never understood with the amount that they ended up selling that they didn't bulk up what is in the US warehouse.... Either way I'd look at others unless you think it's gunna go 5 years with no need for customer service.AFAICT they order everything from China.. I suspect there are supply chain interruptions ATM..
If they ever make a better controller or better yet, wifi app.... These would sell like hotcakes.
Yeah, @noopsyche mentioned what you see is what you get controller wise. No updates. And apparently not possible to do phone app either for some reason. He explained it long time ago, but I forgot what exactly was the reason.