Shipping, the Drs. Foster & Smith way...

[Jckisko]

The IM 30L I ordered from Drs. Foster and Smith arrived today via UPS, albeit in many, many pieces. :mad: Apparently nobody at F&S thought to actually use some type of packing material and protective carton as other online vendors do, shipping it in the original container (note pic).

Anyone else have a similar experience? Given the non-chalant attitude of their returns department, I’m guessing that I’m not the only one.

 

[EriksOasis]

I have never ordered tanks online for this reason. Other items bought from them were packaged nicely and with bubble wrap. I have my local fish store order my tanks and they get it on a pallet extra protected wrapped really nicely.

 

[JoshH]

I think the first issue is the shipping method, UPS is absolute garbage and I refuse to order from anywhere that ships with them lol Thats rather surprising they didn't add in some foam packing at all, not like its breaking the bank or anything....

 

[easternreefer]

that looks like a drop ship order.. I e. you order through drs and they contact the supplier who ships it out. not likely that drs even saw the tank. hence the attitude. they just file a claim and send another..