Sicce Syncra SDC 7.0 issues

[luttrj]

I'm trying to do an initial set up on my new sicce syncra sdc 7.0 pump and am encountering several issues. First, I cannot seem to get the app to consistently connect and control the pump. I have deleted and reinstalled the app and no change.
Secondly, when I can get the pump to work when i power it up to 100% it automatically shuts down. I can unplug and reapply power and it will power back up but still can't fully power up the pump without it shutting down.
If Jay Wilson sees this, would you please email me at [email protected]
Thank you

 

[Peace River]

I'm trying to do an initial set up on my new sicce syncra sdc 7.0 pump and am encountering several issues. First, I cannot seem to get the app to consistently connect and control the pump. I have deleted and reinstalled the app and no change.
Secondly, when I can get the pump to work when i power it up to 100% it automatically shuts down. I can unplug and reapply power and it will power back up but still can't fully power up the pump without it shutting down.
If Jay Wilson sees this, would you please email me at [email protected]
Thank you

Tagging @Jay Wilson- SICCE to see if he can help. Good luck!

 

[luttrj]

Tagging @Jay Wilson- SICCE to see if he can help. Good luck!

Thank you

 

[Reef5]

Thank you

Did you ever find a solution for this issue? I am experiencing the exact same problem and was wondering what solution Sicce proposed.

Thank you,

 

[reely989]

Bumping this thread because I'm having a similar issue. My SDC turns off for no reason and won't turn back on without me unplugging it and plugging it back in. Doesn't give great peace of mind. I think I'm going to swap to something more stable. Very disappointed. Never had an issue with a Sicce product before, but unfortunately with return pumps I need more confidence than I have with this product.