Simplicity 120dc skimmer issues

[Jeeperz]

I have a simplicity dc120 skimmer and no matter what I do I can't turn it above power level 4 without it making a ton of groaning/squealing noise, like wake you up loud in the next room. If I turn it off for a day then restart at power level 4 it works for a long time unless it turn it up. It's really annoying. Anyone else have this issue with a skimmer or the simplicity specifically?

 

[Simplicity Aquatics]

Hello Jeeperz,

This sounds like (especially if you were the fellow that emailed me and said this skimmer was many years old) you have our outdated impeller. There was a known sound issue due to overheating ceramic on our impellers from about 3-4 years ago. If you could post a photo of your impeller, or reply to my email we can see if that is indeed the issue which means we'll happily send you a new impeller that will fix it :)

 

[Jeeperz]

Hello Jeeperz,

This sounds like (especially if you were the fellow that emailed me and said this skimmer was many years old) you have our outdated impeller. There was a known sound issue due to overheating ceramic on our impellers from about 3-4 years ago. If you could post a photo of your impeller, or reply to my email we can see if that is indeed the issue which means we'll happily sends you a new impeller that will fix it :)

Yes, that was me. And thank you for the excellent customer service, well out of warranty and providing parts free of charge, now that is support.