AetherealKnight
Active Member
- Joined
- Aug 14, 2024
- Messages
- 426
- Reaction score
- 1,047
- Location
- Northern Virginia
- What state or country do you live in
- Virginia
Hey everyone,
I've been trying to purchase a CADE aquarium through @AlgaeBarn.
I initially contacted them about availability a week or two ago, and they responded saying they expected units in an upcoming shipment. I replied that I wanted to move forward after choosing the model I wanted, but communication has since slowed considerably. I've followed up by email several times and tried calling, but haven't been able to reach anyone.
What's surprising is that I've purchased from AlgaeBarn before, back around 2019. I bought some macroalgae and remember asking questions about whether it was clean and free of unwanted pests. Their customer service was pretty responsive back then.
I'm not sure what's changed since then, but the difference in communication has been noticeable.
I'm mainly concerned about missing the opportunity to reserve a backordered Cade :(
Has anyone else experienced unusually slow customer service from AlgaeBarn recently?
I've been trying to purchase a CADE aquarium through @AlgaeBarn.
I initially contacted them about availability a week or two ago, and they responded saying they expected units in an upcoming shipment. I replied that I wanted to move forward after choosing the model I wanted, but communication has since slowed considerably. I've followed up by email several times and tried calling, but haven't been able to reach anyone.
What's surprising is that I've purchased from AlgaeBarn before, back around 2019. I bought some macroalgae and remember asking questions about whether it was clean and free of unwanted pests. Their customer service was pretty responsive back then.
I'm not sure what's changed since then, but the difference in communication has been noticeable.
I'm mainly concerned about missing the opportunity to reserve a backordered Cade :(
Has anyone else experienced unusually slow customer service from AlgaeBarn recently?
