Teco Chillers....

[greekspec2]

Hi.
I got a brand new Teco TK-1000 (R290 model). I installed in my Red Sea 525 chiller cabinet.
After connecting the pipes and checking the water flow (~600L/hour) I switched it on for the first time. The noise it makes is terrible. It's so loud something must be wrong. So I double checked all the pipes, settings,etc. It's is all setup correctly.
I try again and the same noise starts.
I have attached a video.

I have switched it off after 2 attempts of 5 minutes each. I don't want to make it worse by leaving it on.
My local fish store where I bought it from refuses to take it back for an exchange. He says I first need to reach out to Teco myself and if they recommend to exchange the device then he'll take it. Can you believe that? I reached out to Teco but 48 hours later still nothing back and I need to cool down my tank!

I am writing this here as a last resort, maybe someone here will recognize the distinctive noise the chiller makes in the video and will be able to identify the issue.

Thanks!

August is the worse time to contact European countries since there on vacation

 

[NicolasRoc]

Thanks everyone for your help. Teco did not say what's wrong with the Chiller but they did agree to an exchange straight away.
It took more than a month to get a reply from TECO because they were closed for holidays in August and then the Tech team had to prioritise the different requests they received during the holidays, but once they took my case on it took 48 hours for them to agree to a replacement.

 

[Jaime.Moxey]

Also trying to figures out what RL is for in the settings mode

Did you ever figure out what RL is on the setting mode? My TK2000 slowly heats up the water and it doesn’t cool. RL is stuck on 19.4 F.

 

[vin666]

Did you ever figure out what RL is on the setting mode? My TK2000 slowly heats up the water and it doesn’t cool. RL is stuck on 19.4 F.

Rl is firmware version