Michele,
Good post - very thorough and that's good! : ) A few things I notice right off hand are salinity and Mag. SPS prefer a salinity of 1.024 - 1.026. There are some that run it lower but that is a good rule of thumb. This would not be something to change drastically as it will affect everything in your tank. You could raise it little by little with weekly / bi-weekly water changes. Do you mix your own saltwater or is this premixed from your LFS? If it's coming from your LFS, I would be curious at to why they mix to 1.020?
Also, your Mag is a bit low. Chalices and SPS prefer a higher Mag rate. While yours isn't completely out of whack, I would raise this up to 1350+. You can do this over the course of a week as well. Are you dosing 2-part? Can't remember....as long as you don't raise levels by more than 100ppm per day, you are fine. You could get levels up fairly quickly. Lower Mag can have a direct affect on Ca and Alk. And chalices definitely like a higher Mag. I keep mine around 1500 now. This helps with bryopsis outbreaks and everything seems happier. Just my experience...
All other parameters look good. As for acclimation, here is what is I do....
SPS
Float bags in sump to temp acclimate for 30 minutes. From there I treat very similar to fish. Open bag and either drip acclimate or pour small amounts of tank water into bag every 5-6 minutes until bag is full. Empty bag half was and repeat steps again. This helps the SPS acclimate to the alk / Ca / pH levels in your tank without being too shocked. Once bag is full for second time, I take the SPS and dip it in Revive (Two Little Fishies makes this product - Tropic Marin Coral Cure works well too). I mix up a gallon or two of tank water and the Revive, dip the SPS and blast it with a MJ1200. This helps ensure that any pests that may have hitchhiked on the coral do not make it into the tank. Ideally, we would all have QT tanks so we could monitor each piece of SPS before introducing it into the display tank. However, that's not always feasible so the dipping is a KEY part of acclimation. After dipping, I place the SPS on the bottom of the tank. I allow it to acclimate to lighting as well. Eventually, moving it up bit by bit until it finds it's "happy place".
Chalices
Chalices are much easier to acclimate IMO. I temp acclimate just as I do SPS (30 minutes). I do drip acclimate for a bit but not as long as SPS. I do dip chalices as they can stress out very easily from shipping. I mix tank water and Revive (TMPCC or Lugol's will work too) and dip and swirl gently for a few minutes. I do not blast chalices with a powerhead as they tissue would likely fly off : ). After dipping, I like to place new chalices in low lighting (along the edge of the tank, under a ledge, under a frag rack, etc) for a week or so. Then I move it out into light on the bottom of the tank. Most chalices prefer lower lighting and less flow.
Bottom line, I think you should get your salinity up to more normal levels. Your shipments are likely coming in from water with a much high salinity so you are probably shocking them right off the bat. Do you have a friend that may be able to babysit your new shipments until your levels are more stable? I would hate to see you lose some new livestock. I would see if the vendor or shipper of your new corals can hold off for a week or so for you. Chalices are much easier to keep than SPS. You levels are good. Just tweak the salinity (SLOWLY) and adjust your Mag a bit and you should be good to go.
What kind of salt are you using for water changes? How often are you doing them and what are you using for topoff?
Thanks for the comments on the site btw. : )