rschneid58
New Member
- Joined
- Nov 28, 2022
- Messages
- 11
- Reaction score
- 5
- Location
- germantown
- What state or country do you live in
- Maryland
I installed the Thieling Compact Rollermat in my system 4 days ago. I am having issues.
1. I don't understand the function of the single black button. I also can't find anywhere in the instructions where it tells me what it does. Seems like this is a dumb question as in "ok it turns the power on and off". But at least for me it's definitely not doing that. I don't know for sure what it's doing. Sometimes I press it and I get a single orange flash, and nothing happens. sometimes I press it and I get no flash but the roller turns for about 4 seconds (guessing on that timing)
2. The BIG PROBLEM is: The roller runs non stop thru the entire roll when I plug it in.
A. the water level is nowhere near the sensor. I have a video showing the roller turning but the water well below the sensor , see attached video.
B. The flow rate is nowhere near the max so that should not be an issue, at least the level never touches the sensor
C. I can manually force the roller to turn by lifting the water sensor, so it will respond to that sensor when triggered. Unfortunately its also running without it being touched.
D. I have unplugged and replugged the rollermat more than once. It's does this same thing every time. Runs thru the entire roll non-stop in about 2 hours (guessing the time)
E. This problem led me to wonder if I needed to adjust the "power?" setting via the button, which got me to the questions in 1 above, because nothing I have been able to do as altered this.
I have submitted this entire issue to the friendly folks at BRS as thats where I got it. My feeling is that this unit is defective. But I am also ready to admit maybe I missed something really obvious in the setup? Its such a simple device that I don't know what else I am supposed to do with it, but maybe something.
Any help would be appreciated. This is the only roller mat that I can actually get into my highly constrained sump space. Its in there, its just not working :-(
1. I don't understand the function of the single black button. I also can't find anywhere in the instructions where it tells me what it does. Seems like this is a dumb question as in "ok it turns the power on and off". But at least for me it's definitely not doing that. I don't know for sure what it's doing. Sometimes I press it and I get a single orange flash, and nothing happens. sometimes I press it and I get no flash but the roller turns for about 4 seconds (guessing on that timing)
2. The BIG PROBLEM is: The roller runs non stop thru the entire roll when I plug it in.
A. the water level is nowhere near the sensor. I have a video showing the roller turning but the water well below the sensor , see attached video.
B. The flow rate is nowhere near the max so that should not be an issue, at least the level never touches the sensor
C. I can manually force the roller to turn by lifting the water sensor, so it will respond to that sensor when triggered. Unfortunately its also running without it being touched.
D. I have unplugged and replugged the rollermat more than once. It's does this same thing every time. Runs thru the entire roll non-stop in about 2 hours (guessing the time)
E. This problem led me to wonder if I needed to adjust the "power?" setting via the button, which got me to the questions in 1 above, because nothing I have been able to do as altered this.
I have submitted this entire issue to the friendly folks at BRS as thats where I got it. My feeling is that this unit is defective. But I am also ready to admit maybe I missed something really obvious in the setup? Its such a simple device that I don't know what else I am supposed to do with it, but maybe something.
Any help would be appreciated. This is the only roller mat that I can actually get into my highly constrained sump space. Its in there, its just not working :-(
