Trigger Systems Customer Service?

[Arron209]

Good evening all,
I’ve had an ongoing issue with my Trigger platinum 39 sump and I’ve been trying to get a hold of Trigger Systems since I’m still within the warranty period.

I tried emailing them and calling them but haven’t heard anything back. Went as far as having Bulk Reef Supply email them and cc me but still no response.

Has anyone else had issues getting support from them?

 

[vetteguy53081]

Good evening all,
I’ve had an ongoing issue with my Trigger platinum 39 sump and I’ve been trying to get a hold of Trigger Systems since I’m still within the warranty period.

I tried emailing them and calling them but haven’t heard anything back. Went as far as having Bulk Reef Supply email them and cc me but still no response.

Has anyone else had issues getting support from them?

Contact them via facebook

 

[Arron209]

Contact them via facebook

Can you point me to their Facebook profile? I did a search with no luck.

 

[vetteguy53081]

Can you point me to their Facebook profile? I did a search with no luck.

 

[Arron209]

Not sure if either of those are just vendors that carry trigger products.

 

[vetteguy53081]

Not sure if either of those are just vendors that carry trigger products.

If you cant reach them by phone and they took down their personal FB page, it raises questions

 

[Lbrdsoxfan]

Not sure if either of those are just vendors that carry trigger products.

That isn't trigger... email is the old school method that eventually works!

 

[Arron209]

If you cant reach them by phone and they took down their personal FB page, it raises questions

It’s very alarming.

 

[Arron209]

That isn't trigger... email is the old school method that eventually works!

How long would you give a company to respond?

 

[Lbrdsoxfan]

How long would you give a company to respond?

A few days.

 

[SPS_]

I have been having ongoing issues with this same exact sump since the day I got it. I ended up taking off the whole fleece roll system, which was one of their main selling points.

Looks like they upgraded the fleece roller parts and fixed issues with it, but what about those of us who are still well within the warranty period?

 

[rtparty]

Sorry to say but good luck. It was like pulling teeth to get any help from them for months on end. I wanted to upgrade to the new roller system and they kept forgetting to send me a link to pay. Months went by and they finally got back to me with a much higher price. I called them out on it and they gave me the original price I was quoted.

In the end, they took care of me but my feeling is they don’t have enough staff to answer emails quickly.

 

[TonkaReefer]

They aren't any better these days. Been reaching out for 10 businesses days and nothing on a failed V2 motor........

 

[TonkaReefer]

Has anyone been able to get ahold of these guys lately?

 

[rtparty]

Has anyone been able to get ahold of these guys lately?

Nope. Ghosted me for months and months before I gave up. Horrible company to deal with

 

[Arron209]

They did eventually get back to me. Took a while though.

 

[DeadEnd]

They did eventually get back to me. Took a while though.

I am on the same boat. How did you reach out to them?

 

[Parrottbay]

Same boat here. I’m about 9 emails in at this point. They initially replied with pricing for the parts I needed for my Sapphire sump, but after that it basically went silent while trying to actually place the order.

I’ve even reached out to both SaltwaterAquarium and BRS to see if they could help get ahold of someone. SWA was the only one that replied back.

At this point I honestly don’t know what options are left besides continuing to email or trying to catch them at a show. Frustrating because I’ve always heard good things about Trigger products themselves.

 

[CodyRst]

Same boat here. I’m about 9 emails in at this point. They initially replied with pricing for the parts I needed for my Sapphire sump, but after that it basically went silent while trying to actually place the order.

I’ve even reached out to both SaltwaterAquarium and BRS to see if they could help get ahold of someone. SWA was the only one that replied back.

At this point I honestly don’t know what options are left besides continuing to email or trying to catch them at a show. Frustrating because I’ve always heard good things about Trigger products themselves.

Same situation for me. Got prices then nothing

 

[Parrottbay]

Same situation for me. Got prices then nothing

Trigger Systems Customer Service — 4+ Months Trying to Buy Replacement Parts

I normally don't like leaving negative feedback, especially because I've always considered Trigger Systems to make good aquarium equipment. Unfortunately, the customer service experience I've had trying to purchase replacement parts has been extremely disappointing.

I first contacted Trigger Systems on April 6, 2026 regarding a Platinum 20C Cube sump with roller mat.

Trigger responded that same day and provided pricing for several of the parts. I responded immediately confirming that I wanted to purchase the parts and also asked for the instructions for using all three float switches.

I was trying to purchase:

• (2) High flow plates
• (1) Polycarbonate lid
• (3) 1" fittings
• (1) External float-switch magnet, if available
• Instructions for the original three-float configuration

The frustrating part is that I wasn't asking for free warranty parts. I was trying to give them money and purchase the parts.

After the initial response, I followed up on:

• April 9
• April 13
• April 18
• April 28
• May 13
• June 28

I even told them that the wiring information could wait and asked them to simply invoice me for the available parts so we could get the order moving.

As of August 13, 2026, more than four months after my original request, I still have not been able to get the parts order completed.

This has been especially frustrating because the sump is being repaired for a customer's system, so I have been the person having to explain the delay to the customer while continuing to tell them that Trigger Systems is a reputable company.

I have no issue with someone telling me a part is discontinued, backordered, unavailable, or that they need additional time. What I don't understand is repeatedly receiving no response when I'm simply trying to purchase replacement parts for one of their products.

I like Trigger's products, which honestly makes this experience more disappointing. Replacement-part availability and manufacturer support matter when you're buying expensive aquarium equipment that may be in service for years.

If Trigger Systems resolves this, I will gladly update this post with the outcome. But after more than four months and numerous follow-ups, I think the timeline deserves to be documented.