I have twice and have not heard back yet.
Depending on when you did time of year may be the reason. Especially in Germany. I received notification from ATI that they have several days of closure due to holidays. Likewise with Oceanmo - not in Germany but still in Europe.
Also I do not want to assume, but the block solutions provide an application dose instruction. For example the molybdenum block describes what elements are included and their respected contents. It then gives the application and dosage. I only mention this as I was looking to increase something and it was in one of the blocks. So I looked.
Application & Dosage
2 ml per 100 l/ 26. US. gal. aquarium volume increase the concentration levels of molybdenum by 3 µg/l (ppb), of rubidium by 3 µg/l (ppb), of vanadium by 1.2 µg/l (ppb), of tungsten by 0.015 µg/l (ppb), and of tellurium and hafnium by 0.003 µg/l (ppb) each.
Maximum dosage: 4 ml per 100 l/ 26. US. gal. daily.
