Tunze 6040 Hub Problem

[PrangeWay]

-The pump was off today and I noticed the HUB was unpowered (no lights).
-When I disconnected the pump, the HUB powered up, reconnected to internet etc.
-When I reconnected the pump the controller unpowered again.

Any idea what this problem is and the solution?

Thanks,
JP

 

[rvitko]

This means the motor is the problem, it has an internal short and is causing everything to turn off. We would need to replace the motor, I need a copy of the receipt and serial number.