Tunze Orca mk2 help

[pasadena_reef]

Orca mk2 lost connection to the app
In an attempt to reconnect it
I deleted the device from the app but now I can’t reconnect to it
Tried to power cycle, different outlets, reconnect through the app with both options listed, “red light and white light”
Attempted to join through the dedicated network (device)_setup
Nothing
No led status makes me worried it died and isn’t receiving power: only a couple months old.

Attempted to contact Tunze through different methods
WhatsApp, email, website links but I’ve no response. With their hours being 9pm-5am on my coast in Los Angeles I only have a small window to get a hold of live support.

Can anyone offer solutions or experience with Tunze tech support

 

[tsharpe291]

@rvitko should be able to help

 

[pasadena_reef]

@rvitko should be able to help

Is there someone else that may be able to help, it’s been a couple days and I barely received an email reply from Tunze at 5am (pacific) asking only my country of origin despite providing a detailed email of my problem,pictures, and serial number.
Im honestly frustrated

 

[pasadena_reef]

@Tunze

 

[pasadena_reef]

@rvitko can you provide tech support please.

 

[tsharpe291]

I would try sending him a DM, Im sure he will be able to help as long as he sees your message

 

[bvickery1974]

@rvitko should be able to help

Is there someone else that may be able to help, it’s been a couple days and I barely received an email reply from Tunze at 5am (pacific) asking only my country of origin despite providing a detailed email of my problem,pictures, and serial number.
Im honestly frustrated

DM @rvitko, it is the fastest way to get some support.

I had issue with my nano ATO, had reply from him within hours.