Tunze osmolator died

[jbonez]

I have had this almost 2 yrs today I did a water change I plugged it back in there was no alarm and only a green light came on so I unplugged it again and the same thing happened I tapped the face and the yellowish light came onfor a split second then turned of but I tap it again and nothing how can I get this fixed?
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[Nuocmam]

I would contact Tunze USA. Their customer service is usually pretty good. If I had to bet you either have a wife loose or one of the cables has a break in it.

 

[jbonez]

Yeah thanks I called them and left a message. .

 

[evanjah]

Tagging along...mine has been weird

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[Addicting Corals]

roger is the man! he should take good care of you.

 

[jbonez]

I hope so he hasnt chimed in yet.. back to filling top of water by hand smh..

 

[CoryC]

i dropped mine in a bucket of RO (dont trust the velcro) let it dry out and somehow it still works. +1 on tagging along, you may have to buy another controller and they are like $100, i looked into it before mine magically started working again.

 

[rvitko Verified Sponsor]

My apologies, we are fairly new to this forum and have been a little confused by the notices about posts since it is a single email with a summary of the posts and not one per post, as a result we have missed some.

Please send in the controller, pump and power supply, we should be able to get it repaired. There is a small bit of bad news. I will be on vacation next week so anything that arrives next week will not be repaired until the 22nd-24th (I guestimate it will take 3 days to catch up and I will do repairs in the order they arrived).

If you left a message we will call later today, just getting started for the day.

 

[jbonez]

Ok call me when you can should I send it in the orignal box also do you need the optical eye and white fliat switch.

 

[jbonez]

Float*

 

[jbonez]

Whats the address I send it to?

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[Craig Borowski Verified Sponsor]

Tunze USA
2121 Cole Springs Rd
Buda, TX 78753

Please include a note with your name and contact information.
Give us a call if you have any questions: 512-833-7546

 

[jbonez]

I did.

 

[jbonez]

Should I send the optical eye and float

 

[jbonez]

Package is shipped...

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[Craig Borowski Verified Sponsor]

Thank you. We'll be in touch as soon as we get it.

 

[jbonez]

Hey craig the package should of got there yesterday just checking if you got it? Thanks bud.

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