Turbine Duo 9k issue - this pump is a dog

Discussion in 'Maxspect' started by DangerDave, Jan 11, 2019.

  1. DangerDave

    DangerDave Well-Known Member R2R Supporter Reef Tank 365 Build Thread Contributor NJRC Member

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    Maxspect team

    I have an issue with my new Turbine Duo 9k. I purchased one of these pumps a few months ago. Last night I got around to plumbing one side to my display, and the other to a manifold for a chiller, a couple frag tanks, reactors, etc.

    With the pump set to manual mode, on 10 (set to 90% in the settings) I'm getting 250ish GPH with a 3.5ft head to the display tank. The pump that was already in there was RIO 12HF pump rated at 750gph that would give me 550gph.

    I disassembled and reassembled and get the same results. Am I missing something, or do I have a defective unit?

    Dave
     

  2. TheHarold

    TheHarold Valuable Member R2R Supporter

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    They advertise over 1000gph at 5ft head, so that certainly sounds disappointing to me- perhaps defective. However, many hobbiests that now have flow meters are noticing that the performance of their DC pumps is very mediocre and below advertised.
     
  3. DangerDave

    DangerDave Well-Known Member R2R Supporter Reef Tank 365 Build Thread Contributor NJRC Member

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    I could live with a 20% differential but this is a bit much...
     
  4. DangerDave

    DangerDave Well-Known Member R2R Supporter Reef Tank 365 Build Thread Contributor NJRC Member

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    I’m going back and forth with their support rep. It’s a real pain in the butt interfacing with them. I entered my ticket into the maxspect support portal. I received one response by email, and they went dark. I went to portal a couple times, nothing. Reached out on Facebook to them and was told to put a ticket into coralvue. I entered a ticket there and the details from my maxspect ticket was there.

    They are basically telling me my current plumbing is insufficient (1” OD pvc with 3/4 ID silicon tubing as a vibration damper). Previously I ran a cheapie rio pump rated at 750 gph and was getting 550 Gph.

    So fair warning, the Maxspect 9k duo is a DOG of a pump, and in my opinion their support is substandard.

    It looks like I’m going to have to chalk it up as a loss and a lesson learned.

    Dave
     
  5. NotASpammerDude

    NotASpammerDude Active Member Build Thread Contributor

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    Dog's are loyal, trustworthy, empathetic, hardworking, task-oriented... I don't get this thead's title...
     
  6. DangerDave

    DangerDave Well-Known Member R2R Supporter Reef Tank 365 Build Thread Contributor NJRC Member

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    Hey tanks for the helpful post:rolleyes:
     
  7. OLDREEFER44

    OLDREEFER44 Active Member R2R Supporter Partner Member 2019

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    Gave up on mine after about 4 months. Just could not get the flow that I wanted or they advertised.
     
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  8. DangerDave

    DangerDave Well-Known Member R2R Supporter Reef Tank 365 Build Thread Contributor NJRC Member

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    Thanks for the post. I was hoping it was just my unit.
     
  9. DangerDave

    DangerDave Well-Known Member R2R Supporter Reef Tank 365 Build Thread Contributor NJRC Member

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    So I was able to resolve the issue with the pump, I ordered a new rio from amazon! I’ll put the old rio back in and will use the new one for the manifold.

    Good luck reefing and stay away from the turbine!
     
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  10. Softhammer

    Softhammer Active Member

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    Those did seem way too pretty to be true.
     
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  11. DangerDave

    DangerDave Well-Known Member R2R Supporter Reef Tank 365 Build Thread Contributor NJRC Member

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    Yeah, they just blamed my plumbing, said that 1”pvc isn’t sufficient for more than I’m getting (275gph) from the pump. srsly they said that.
     
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