Anyone know the turn around time from Neptune to repair a product. I had to send my Trident in since it stopped working properly. I was told by Neptune from my explanation sounds like the cuvette overflowed and damaged the circuit board. I’m curious for anyone that has sent their Trident in how long did it take Neptune to reach out. I have been waiting since Sat. to here from them. I’m not complaining just curious. Tried calling but no answer.