Hi all,
Wondering if someone can help me out here, in a bit of a bind as I have a failed pump (Ceramic shaft snapped in the Pinwheel impeller), and the pump isn't doing anything sadly.
I cannot seem to get any response from Vertex at all, I've seen some past threads on here with people whom have been able to contact an Andy at Vertex, however, he is no longer with the company.
I did contact BRS as they're who I bought the skimmer from, Chad told me to reach out to them at [email protected]. I haven't heard anything from them, unfortunately. Also worth noting, I sent a note to [email protected], and I've tried both their numbers listed on their website, which I get a voicemail prompt but cannot leave a message as their inbox is full.
Does anyone have any information on where I could buy a replacement impeller for the pump, or a replacement pump? Or, am I chalking this up as a loss and I am going to need to fork out another $400 for a new skimmer (least desirable option).
Thanks all!
-Nate
Wondering if someone can help me out here, in a bit of a bind as I have a failed pump (Ceramic shaft snapped in the Pinwheel impeller), and the pump isn't doing anything sadly.
I cannot seem to get any response from Vertex at all, I've seen some past threads on here with people whom have been able to contact an Andy at Vertex, however, he is no longer with the company.
I did contact BRS as they're who I bought the skimmer from, Chad told me to reach out to them at [email protected]. I haven't heard anything from them, unfortunately. Also worth noting, I sent a note to [email protected], and I've tried both their numbers listed on their website, which I get a voicemail prompt but cannot leave a message as their inbox is full.
Does anyone have any information on where I could buy a replacement impeller for the pump, or a replacement pump? Or, am I chalking this up as a loss and I am going to need to fork out another $400 for a new skimmer (least desirable option).
Thanks all!
-Nate