I have just recieved an order from Vivid Aquarium. I order a Sebae Anemone.
FEDEX delayed my package due to a storm. So the nem arrive 1 day later.
I contacted Vivid right away when I know the shipment is delayed. I was told that I would recieve a new one with no charge.
That is the + for the service. They take care of the customer very good.
Minus point:
One thing makes me disappointed when I open the box. NO HEAT PACK. I thought the nem could survive if there is heat pack.
**I did put a NOTE: “Please add in some heat pack because the weather is about 30 degree in Minnesota”**
And still no heat pack
As Fedex told me the package was sitting in the container outside the facility for whole night (30degree)
Feels bad for the nem
FEDEX delayed my package due to a storm. So the nem arrive 1 day later.
I contacted Vivid right away when I know the shipment is delayed. I was told that I would recieve a new one with no charge.
That is the + for the service. They take care of the customer very good.
Minus point:
One thing makes me disappointed when I open the box. NO HEAT PACK. I thought the nem could survive if there is heat pack.
**I did put a NOTE: “Please add in some heat pack because the weather is about 30 degree in Minnesota”**
And still no heat pack
As Fedex told me the package was sitting in the container outside the facility for whole night (30degree)
Feels bad for the nem
