So what are you guys thinking here? Is it possibly bad cards causing this hiccup? Should I just remove my doser till it’s figured out? I haven’t had any problems yet! but if one goes haywire it’s thousands down the drain!
We can't rule out bad SD cards simply because of how unexpected the results can be.
When speaking with the reps, they didn't mention any possibility of a bad sd card or any relation to the failure of the brain with the update. The problem may have been the sdcard, but the trigger for the final falure is still the update.
That was a response to @aSaltyKlown not you as I understand your issue is different
.......and they never will. Part of my complaint about transparency. I understand them not admitting to issues. However, the sd card issue falls on the supplier and no0t anything Neptune did wrong. I find it ridiculous to cross ship controllers for a $10 sd card. I'm sure it was only a certain run, from a certain vendor and would think it not a bad reflection on Neptune if they were to officially come out and say something like there was possibly an issue with a run from date x to date y.
Ha...no worries. I often do the same. Just wanted to clarify
Just thanking you for chiming in. It's much appreciated whenever manufactures take the time to respond in public view and acknowledge that they are attempting to get to the root of any reported issues.
I wish they had been transparent. I have a bunch of different speed and size sd cards that I would have swapped into the unit in probably 30 minutes. Instead it was a week and I had to put a security payment down before they would ship the unit. Once I got the unit, I had issues with getting the eb832 and other modules to seen by the brain.
You can "reset" all 3 reagents from the Trident settings directly by clicking the gear icon in the top right of the dashboard widget.
my A3 was 14 months old when it failed the same way without any AOS update. I tried the SD replacement fix with no luck, they made me pay 100 to replace a "failed board". Since the turn around time was going to be so long I opted to buy a new a3 head from them at a 50% discount so I could still travel for work. Huge pain but with the automation I have in place I’m stuck on Neptune for the time being. I do really like my kraken and wave engines though.My Apex A3 is 17 months old. The PH, Temp, and DOS are not displaying. It seems like some things are working though. My Trident stopped working although it is showing parameters, but they are from the 2nd and have zero output logs until yesterday and they are odd. The skimmer does not turn off and I never get logs for the heater. This has all happend right after it came back up when I updated on the 2nd. Emailing with Neptune they are saying it's hardware related and I am waiting to see what my options are on a fix/repair. I'll update when I find out. I'm 100% sure that if I did not do the update my system would be fine.
On the EB8 the Plank feeder is not working and my cabinet light is constantly on eventhough I can hear the outlet click like it is turning off when the switch is closed. I am also getting an alarm that I have turned off.
I did have that issue the other day myself.. my tests tanked then they kept failing A&B and it finally came back online after forcing a combined test 3-4 times.
