- Joined
- Jan 7, 2020
- Messages
- 311
- Reaction score
- 115
Hi All,
I purchased Waterbox 60.2 at waterboxaqauriums.com. During tank inspection I noticed a seam imperfection in the front center bottom of display glass. I reached out to waterbox support team and their response -
“ When the silicone was not fully cured at the factory a finger looks to have touched the silicone. It is not structural and the silicone is fully cured and filling in the seam”.
Honestly I’m not so sure about that. Tank will be located in my living room and any leak will cause me big time. I’m expecting a higher quality and not this kind.
I did ask for replacement but response was -
“ it's non aesthetic and non structural we can't provide a replacement”.
Need your opinion on what would be my next step moving forward.
I purchased Waterbox 60.2 at waterboxaqauriums.com. During tank inspection I noticed a seam imperfection in the front center bottom of display glass. I reached out to waterbox support team and their response -
“ When the silicone was not fully cured at the factory a finger looks to have touched the silicone. It is not structural and the silicone is fully cured and filling in the seam”.
Honestly I’m not so sure about that. Tank will be located in my living room and any leak will cause me big time. I’m expecting a higher quality and not this kind.
I did ask for replacement but response was -
“ it's non aesthetic and non structural we can't provide a replacement”.
Need your opinion on what would be my next step moving forward.