Waterbox reef air bubbles in cualk help

Fredrxn

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Hello guys I just got my waterbox reef 130.4 on Friday I just noticed there is is air bubbles or missing cualk between the back corner of glass.... Here a few pictures what yall think I know its hard to tell

20220515_211357.jpg 20220515_211316.jpg 20220515_211247.jpg 20220515_211214.jpg 20220515_211210.jpg
 
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Fredrxn

Fredrxn

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Update on the waterbox tank.... the engineer said the tank is fine and offer me a four year warranty... I said no. I want a replacement tank there saying they don't know if they can send me a new tank... What u guys think
 

EeyoreIsMySpiritAnimal

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I agree it's hard to tell I don't know how get any better photos with my phone all the other seam are OK just this one seam
Maybe find a local reef club and see if someone local can take a look?
 

jmatt

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Well, one option would be to take their 4 year warranty and then ask an experienced reefer to take a look and perhaps even lay another bead in the suspect areas. But my first inclination would be to demand a new one as well.

But since we can't really see what you're seeing, the support guy could be right and it's not a problem.
 
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Fredrxn

Fredrxn

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Well, one option would be to take their 4 year warranty and then ask an experienced reefer to take a look and perhaps even lay another bead in the suspect areas. But my first inclination would be to demand a new one as well.

But since we can't really see what you're seeing, the support guy could be right and it's not a problem.
Are these pictures any better?... The silicone is fine on the inside and outside of the seam... But in the middle Of the silicone there looks like to bare glass showing.... Or missing silicone
 

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jmatt

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Are these pictures any better?... The silicone is fine on the inside and outside of the seam... But in the middle Of the silicone there looks like to bare glass showing.... Or missing silicone
Honestly? I still can't see the problem in the pic and have never constructed a tank... so I don't want to give you bad advice. Get a local experienced reefer to take a look.
 
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Fredrxn

Fredrxn

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Honestly? I still can't see the problem in the pic and have never constructed a tank... so I don't want to give you bad advice. Get a local experienced reefer to take a look.
Sorry to keep bothering u but I think I got a better picture in the picture below u see the corner of the fishtank where the to glass panels. Come togather u will see black silicone seam in the middle of the seam there is missing silicone....
 

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mehaffydr

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I would think number one if their engineer says its OK then its OK they are the ones who designed and built it. Second if they are offering 4 year warranty obviously they are confident in the integrity of the seam. I would fill it and get started reefing
 
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Fredrxn

Fredrxn

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I would think number one if their engineer says its OK then its OK they are the ones who designed and built it. Second if they are offering 4 year warranty obviously they are confident in the integrity of the seam. I would fill it and get started reefing
I agree with u.... But the seam should be 100% there should not be missing silicone... Trust me I would love to fill it
 

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I agree with u.... But the seam should be 100% there should not be missing silicone... Trust me I would love to fill it
I would insist on the exchange ,unless they're willing to also cover new flooring and installation for the four yrs.
Then fill it and get reefing.
 

SaltyPotato

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I’d fight for the exchange. I have little love for WB, my 4ft 65 gallon bowed considerably and all I got was “it’s within engineering limits”. When I asked about those limits, they said they had to check with the engineer lol. I added a custom eurobrace for $500 to a 2k tank. Ridiculous BS.
 
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Fredrxn

Fredrxn

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I’d fight for the exchange. I have little love for WB, my 4ft 65 gallon bowed considerably and all I got was “it’s within engineering limits”. When I asked about those limits, they said they had to check with the engineer lol. I added a custom eurobrace for $500 to a 2k tank. Ridiculous BS.
Wow yea I agree
 

Tonycass12

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Update on the waterbox tank.... the engineer said the tank is fine and offer me a four year warranty... I said no. I want a replacement tank there saying they don't know if they can send me a new tank... What u guys think
Sounds exactly like WB famous customer service. Ill never buy another product from them again.
 

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