What happened to Crystal Dynamics Aquariums?

ODSlim

Active Member
View Badges
Joined
Apr 6, 2009
Messages
160
Reaction score
142
Rating - 0%
0   0   0
Did they go out of business? Seems like there social media platform is gone, Facebook and Instagram. There website is non existent as well. I purchased a custom 60x33x24 tank and stand from them a couple years ago. I know they were highly recommended and mentioned when someone wanted to go custom. That’s would suck if they really are out of business and wonder about warranty.
 

Ks4726

Active Member
View Badges
Joined
Jan 22, 2021
Messages
171
Reaction score
81
Location
18337
Rating - 100%
1   0   0
I noticed the same thing this afternoon and started a thread on another forum. So far, nothing. My 265 gallon came from them, so I'm in the same boat as you.
 

850reefer

New Member
View Badges
Joined
Aug 12, 2024
Messages
3
Reaction score
5
Location
Destin, Florida
Rating - 0%
0   0   0
My friend brought an aquarium from them 2 years ago that sprung a leak last month, he hasn’t heard from them despite multiple attempts. I tried contacting them also with no response. I have a crystal dynamics tank and now worried about my warranty also.
 
OP
OP
O

ODSlim

Active Member
View Badges
Joined
Apr 6, 2009
Messages
160
Reaction score
142
Rating - 0%
0   0   0
I noticed the same thing this afternoon and started a thread on another forum. So far, nothing. My 265 gallon came from them, so I'm in the same boat as you.

It kinda first crossed my mind when they weren’t at RAP Ca. this year. They’re usually displaying a tank and end up raffling it at the end. Apart of my deciding factor on a custom tank, was that I wanted to support a local business since they’re somewhat local to me.
 

Kershaw

Valuable Member
View Badges
Joined
Nov 11, 2015
Messages
2,492
Reaction score
1,499
Location
sacramento, ca
Rating - 0%
0   0   0
I have 3 years left on warranty, hope I don’t need to use it. My experience with them was terrible.

My stand looked like crap after 6 months and it was just sitting there with no water in in the tank.
 
OP
OP
O

ODSlim

Active Member
View Badges
Joined
Apr 6, 2009
Messages
160
Reaction score
142
Rating - 0%
0   0   0
My friend brought an aquarium from them 2 years ago that sprung a leak last month, he hasn’t heard from them despite multiple attempts. I tried contacting them also with no response. I have a crystal dynamics tank and now worried about my warranty also.
Yeah, matter of fact I was able to get ahold of them via text regarding a glass issue sometime in January. We agreed on a solution without issue and promised 5-6 month wait which I didn’t mind. Since then-nothing.
 

Ks4726

Active Member
View Badges
Joined
Jan 22, 2021
Messages
171
Reaction score
81
Location
18337
Rating - 100%
1   0   0
It kinda first crossed my mind when they weren’t at RAP Ca. this year. They’re usually displaying a tank and end up raffling it at the end. Apart of my deciding factor on a custom tank, was that I wanted to support a local business since they’re somewhat local to me.
I dont want to get ahead of myself yet without a full story, I understand things happen and maybe there is an explanation, but they should of notified their customers and tried to help us out going forward somehow. I spent 5 grand on their stand to get their warranty.
 
OP
OP
O

ODSlim

Active Member
View Badges
Joined
Apr 6, 2009
Messages
160
Reaction score
142
Rating - 0%
0   0   0
I have 3 years left on warranty, hope I don’t need to use it. My experience with them was terrible.

My stand looked like crap after 6 months and it was just sitting there with no water in in the tank.

I dont want to get ahead of myself yet without a full story, I understand things happen and maybe there is an explanation, but they should of notified their customers and tried to help us out going forward somehow. I spent 5 grand on their stand to get their warranty.
I complete agree! That’s why I asked in lieu of this thread. I hope we’re not SOL.
 

Ks4726

Active Member
View Badges
Joined
Jan 22, 2021
Messages
171
Reaction score
81
Location
18337
Rating - 100%
1   0   0
I have 3 years left on warranty, hope I don’t need to use it. My experience with them was terrible.

My stand looked like crap after 6 months and it was just sitting there with no water in in the tank.
I wasn't super impressed with my stand for the most part. It got damaged in shipping and I just fixed it myself to save the aggravation. But now I'm super worried if something happens to my tank.
 

Ks4726

Active Member
View Badges
Joined
Jan 22, 2021
Messages
171
Reaction score
81
Location
18337
Rating - 100%
1   0   0
I have 3 years left on warranty, hope I don’t need to use it. My experience with them was terrible.

My stand looked like crap after 6 months and it was just sitting there with no water in in the tank.
How long was their warranty for?
 

Kershaw

Valuable Member
View Badges
Joined
Nov 11, 2015
Messages
2,492
Reaction score
1,499
Location
sacramento, ca
Rating - 0%
0   0   0
How long was their warranty for?
When I bought it was 5 years if you bought their stand with tank.
Mine was damage twice in shipping. Then 6 months in it started separating, again without water… at least it’s metal and if I need to strip the wood I can.
It’s hard to image these things can leak the way they build them.

didn’t even consider glass cages because they used to have the worst website and the tanks look like they were from the 70s but they seem to have improved allot over the years.

I can’t even imagine the conversation with my wife if I had to replace my tank when it’s supposed to have a warranty…
 

Ks4726

Active Member
View Badges
Joined
Jan 22, 2021
Messages
171
Reaction score
81
Location
18337
Rating - 100%
1   0   0
When I bought it was 5 years if you bought their stand with tank.
Mine was damage twice in shipping. Then 6 months in it started separating, again without water… at least it’s metal and if I need to strip the wood I can.
It’s hard to image these things can leak the way they build them.

didn’t even consider glass cages because they used to have the worst website and the tanks look like they were from the 70s but they seem to have improved allot over the years.

I can’t even imagine the conversation with my wife if I had to replace my tank when it’s supposed to have a warranty…
Yeah I just did the....hey I've got a little problem like 20 minutes ago myself.
 

C_AWOL

Well-Known Member
View Badges
Joined
Sep 12, 2019
Messages
611
Reaction score
557
Rating - 0%
0   0   0
If they're still tied in with leemar then they're out of business since leemar recently closed operations.
 

DJF

know less, learn more
View Badges
Joined
Feb 21, 2017
Messages
1,617
Reaction score
2,595
Location
SD
Rating - 0%
0   0   0
Oceanside location closed per sdr thread
 

Ks4726

Active Member
View Badges
Joined
Jan 22, 2021
Messages
171
Reaction score
81
Location
18337
Rating - 100%
1   0   0
Oceanside location closed per sdr thread
Thank you for the information. A bad answer is unfortunately better than no answer.
 

jp_75

Valuable Member
View Badges
Joined
Dec 29, 2016
Messages
1,333
Reaction score
1,019
Location
DARIEN IL
Rating - 0%
0   0   0
Bought the tank and stand last year. They gave me 15 years of warranty! Now i can my …. with that!
 
OP
OP
O

ODSlim

Active Member
View Badges
Joined
Apr 6, 2009
Messages
160
Reaction score
142
Rating - 0%
0   0   0
dang. A whole lot of us is SOL. ‍♂️. If I was closer I’d, visit the facility in which I have before when I was planning my build. Met the husband Trent which is apparently part owner to his Wife Zoya. I believe Trent is a member on here and saw a couple of FS threads selling off reef equipment.
 
OP
OP
O

ODSlim

Active Member
View Badges
Joined
Apr 6, 2009
Messages
160
Reaction score
142
Rating - 0%
0   0   0
Bought the tank and stand last year. They gave me 15 years of warranty! Now i can my …. with that!
15 years? Typically it’s 5 with a tank and stand combo then I believe 2 or 3 for just a tank. Well I guess it doesn’t matter now unfortunately.
 

TOP 10 Trending Threads

IF YOU HAD A CAREER IN REEF-KEEPING, WHAT WOULD YOU BE DOING? AND WHY?

  • Selling and distributing livestock!

    Votes: 50 32.7%
  • Selling and distributing equipment!

    Votes: 15 9.8%
  • Breeding and Aquaculture!

    Votes: 73 47.7%
  • Livestock Disease and Treatment!

    Votes: 6 3.9%
  • Chemistry!

    Votes: 15 9.8%
  • Designing and Maintenance of tanks!

    Votes: 31 20.3%
  • Research and Education!

    Votes: 37 24.2%
  • Reefing Equipment and Dry Goods Creation and Manufacturing!

    Votes: 18 11.8%
  • Conservation!

    Votes: 38 24.8%
  • Other (please explain)!

    Votes: 6 3.9%
Back
Top